Director, Benefits - Americas Region (U.S., Canada, Costa Rica)
Who We Are
Reports To
Managing Director, Global Benefits (Santa Clara, CA)
Role Overview
The Director, Benefits - Americas Region owns the consistent, compliant administration of U.S. health & welfare, retirement, time-off, leave of absence, and wellness programs, including oversight of onsite health and fitness centers. This role also leads benefits program design for Canada and Costa Rica, where day-to-day administration is managed locally.
As a key member of the Global Total Rewards team, the Director partners with cross-functional stakeholders and external vendors to deliver a modern, competitive employee experience aligned with business objectives.
Key Responsibilities
Strategic Leadership
- Partner with the Managing Director, Global Benefits, to develop and execute a comprehensive Americas benefits strategy aligned with the global Total Rewards philosophy and local market practice.
- Influence senior leadership on benefits initiatives that support talent attraction, retention, and engagement.
Program & Process Management
- Oversee administration of health (medical, dental, vision), retirement (401(k), deferred compensation), tax-advantaged accounts (HSA, FSA), risk (life, AD&D, disability), paid time off, wellness, and leave of absence programs.
- Manage annual enrollment processes, ensuring accurate and timely execution across all benefits operations.
- Lead benefits due diligence and integration for M&A and divestiture activity.
Compliance & Governance
- Ensure compliance with federal, state, and local regulations, including ERISA and ACA.
- Manage required filings (e.g., Form 5500), plan documents, Summary Plan Descriptions (SPDs), and non-discrimination testing.
Vendor & Budget Management
- Negotiate and manage vendor relationships to optimize cost, quality, and service delivery.
- Monitor benefits trends and market data to inform pricing, cost forecasting, and plan design decisions.
Employee Experience & Communication
- Develop clear, engaging communications and support strategies that build employee understanding of benefits programs.
- Champion wellness initiatives, including onsite health and fitness centers, mental health resources, and financial well-being programs.
Team Leadership
- Lead and develop a U.S.-based team of benefits professionals, fostering collaboration and continuous improvement.
Qualifications
Education
- Bachelor's degree in Human Resources, Business, or a related field required; Master's degree preferred.
- CEBS designation a plus, not required.
Experience
- 10+ years in HR, including 5+ years in benefits leadership and 3+ years managing teams.
- Deep expertise in U.S. benefits and retirement plans (401(k) and deferred compensation); experience with Canadian and/or Costa Rican benefits preferred.
- Strong track record in the design, administration, and compliance of health & welfare, retirement, and leave of absence programs.
Skills & Competencies
- Strategic thinker able to influence at all levels of the organization.
- Proven ability to lead teams and manage external vendor partnerships.
- Strong analytical, problem-solving, and project management skills.
- Excellent communication and presentation skills.
- Demonstrated vendor management and budget oversight experience.
- Comfortable operating in a global, matrixed environment and navigating ambiguity.
Preferred Experience
- High-tech industry background.
- Exposure to multi-national benefits management.
Additional Information
Not included in the source posting: what you'll do, benefits.
Skills
Who can apply
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