Director, AI Experience Design Lead

• Must have a bachelor's degree with at least 8 years of progressive experience in Experience Design, UX, or Product Design, with a proven track record of delivering complex, high-impact digital products and experiences in enterprise or highly matrixed environments OR a master's degree with at least 7 years of experience OR a PhD with 5+ years of experience
• 5+ years of direct people management experience, including hiring, developing, and leading high-performing design teams.
• Working fluency with front-end development principles, APIs, and design-token pipelines, sufficient to partner with Engineering on delivering design standards as code.
• Experience owning and evolving design systems and AI-first interaction patterns at scale to ensure scalability, consistency, and quality.
• Deep expertise in AI-driven experience design, including hands-on experience designing Agentic AI workflows and Conversational UX (chat and/or voice), such as dialog flows, conversation state management, repair and fallback patterns, escalation models, and human-in-the-loop controls.
• Advanced understanding of how AI systems behave, communicate, and build trust, including experience designing transparency cues, explainability patterns, refusal behaviors, safety guardrails, and responsible AI interaction models.
• Exceptional design judgment and craft excellence, with the ability to independently produce end-to-end design work from problem framing through high-fidelity, interactive, and executive-ready prototypes.
• Outstanding executive communication and storytelling skills, including the ability to clearly articulate, justify, and defend design decisions to senior leadership and diverse stakeholder groups.
• Expertise in accessibility and inclusive design, with hands-on experience ensuring WCAG 2.1 AA compliance across digital products and platforms.
• Strong analytical and problem-solving skills, with the ability to synthesize qualitative and quantitative inputs into clear design direction and actionable insights.
• A robust portfolio demonstrating system-level thinking, AI-powered experiences, and rapid prototyping approaches, including design standards or components shipped as production code.
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

• Strong product design experience (not only UI): partnering with Product/Engineering to shape scope, prioritize tradeoffs, and define measurable outcomes.
• Hands-on building with LLM APIs or agent frameworks to prototype real agent behavior in code, not only static interfaces.
• Advanced prompt engineering skills, using prompts as detailed creative briefs that set parameters, constraints, and brand identity.
• Expertise in working within lean or agile environments with fast-paced, iterative product cycles.
• Track record of building design teams from the ground up, including hiring, onboarding, and career-pathing frameworks.
• Experience with AI experience evaluation approaches: conversation quality testing, scenario-based risk testing, and iterative improvement loops tied to product metrics.

EXPERT-LEVEL SKILLS

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• Strong digital literacy and an "AI-first" mental model, with the ability to critically evaluate and integrate generative tools into the creative process to solve complex design challenges at scale
• Ability to manage multiple complex programs and projects simultaneously
• Strong analytical and problem-solving skills

• Occasional travel may be required for workshops, team meetings, or stakeholder engagement
• Flexibility to work across global time zones as needed

Work Location Assignment: Hybrid

The annual base salary for this position ranges from $176,600.00 to $294,300.00.* In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

• The annual base salary for this position in Tampa, FL ranges from $158,800.00 to $264,600.00.

This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview.

Relocation assistance may be available based on business needs and/or eligibility.

Candidates must be authorized to be employed in the U.S. by any employer. U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.