Direct Investing Product and Strategy - Client Engagement Intern/Co-op (Winter 2027)

TD Bank

Toronto, CanadaPosted about 1 month agoDiscoveredMatch locked

Data and Analytics

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Role Type

Internship/Co-op

Work Term:

Fall/Term 1

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Pay Details:

$48,000 - $68,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

COMPANY OVERVIEW

Tell us your story. Don't go unnoticed. Explain why you're a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us. Here's our story: jobs.td.com

OVERVIEW OF THE TEAM

TD Direct Investing is Canada's largest direct investing brokerage, empowering self-directed investors and traders with its full spectrum of powerful solutions and innovative tools to manage their investments with ease and confidence. As Canada's leading direct investing brokerage, we have a proud heritage of innovation that is driven by the fundamental belief that independent investors deserve better. We remain passionately motivated by this belief and are committed to putting clients first, creating legendary employee experiences, and achieving superior results by working with integrity.

As a member of the TD Direct Investing (DI) team, you will have the opportunity to work with results oriented, curious, innovative, and adaptable people who share your passion to help our clients and one another to succeed.

JOB DESCRIPTION

How You Will Contribute

Reporting to the Senior Manager, Client Engagement & Account Management, and working alongside a team of managers and analysts, the co-op analyst role will support the ongoing optimization and development of business strategies to enhance client experience and engagement, identifying key market trends, conducting competitive intelligence, and implementing operational solutions.

Accountabilities will include:

Supporting the development of long, medium, and short-term strategic priorities and vision for both client engagement and client experience

Gathering and interpreting client experience and engagement data both internally and externally to ensure DI understands leading industry practices in every area of client interaction

In conjunction with client insights and data, review and consolidate client problem resolution data opportunities for Direct Investing and help build plan to address opportunities and irritants

Analyzing internal KPIs, behaviours, attitudes, channel preferences, demographics, and values to inform client experience and engagement programs

Support client engagement program execution, offer fulfilment and collaboration with partners across marketing, and data analytics teams to report key learnings and insights from programs

REQUIREMENTS

What You Bring to TD

Majoring in Business, Commerce, Finance, Computer Science, Mathematics, Engineering, Quantitative Analysis, Statistics, Data Analytics or a related field.

Proficiency in Excel, data querying, data processing, and visualization tools.

Proficiency in PowerPoint and developing clear and compelling business presentations.

Excellent problem-solving skills, with a demonstrated ability to think strategically and synthesize information quickly.

Strong analytical and communication skills, with the ability to communicate clearly and concisely (written and verbally) to a broad audience, while collaborating well with others.

Comfortable operating in a dynamic, fast-paced, and sometimes ambiguous environment.

Ability to independently manage deadlines while multitasking between different projects.

ADDITIONAL INFORMATION

Please ensure your application includes:

Resume (maximum 2 pages)

Cover Letter

Unofficial university transcript

This position is a 4-month work term and will commence Sept 2026.

HOURS Monday-Friday, standard business hours INCLUSIVENESS At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs. Who We Are TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! Language Requirement (Quebec only): Sans Objet

Not included in the source posting: about the role, what you'll do, benefits.

Skills

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