Deployment Strategist

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And we empower you to be a Trailblazer too, driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good, you've come to the right place.

About the Role Customer impact from day one. Strategic clarity and Execution that sticks.

Salesforce is hiring Deployment Strategists - Strategic Builders who are customer-facing advisors, who define AI strategy, shape agentic solutions, and drive measurable adoption for enterprise customers. You'll work as part of a delivery team alongside Forward Deployed Engineers, translating complex business challenges into agentic AI deployments that go live and generate real value. Engagements are focused and time-bound - typically 12 weeks or less - and may span a single strategic account or multiple customers simultaneously. Your impact isn't just getting to deployment. It ensures customers realise lasting, scalable value from the solutions your team builds.

Key Responsibilities

• Full Lifecycle Ownership:

Lead end-to-end customer engagement across the complete value lifecycle - Identify → Commit → Deploy → Consume - owning outcomes at every stage, not just discovery or deal closure

•

Synthesise field insights and translate them into actionable product feedback that influences Salesforce's Agentic AI platform roadmap.

Required Qualifications

• 4+ years experience in strategic solutioning, technical advisory, or delivery leadership or programme management for enterprise cloud or SaaS technology

• You have a degree in Computer Science or a related field

• Prior customer-facing delivery experience (consulting, professional services, or technical advisory) - this is a requirement, not a nice-to-have

• Demonstrated understanding of the Salesforce platform and ecosystem, including Agentic AI capabilities and Data Cloud

• Working knowledge of one or more programming languages: Python, JavaScript, Java, or Apex

• Proven ability to lead and own complex, ambiguous engagements end-to-end - from discovery through to measurable outcomes

• Experience leading AI/LLM solution design, including agentic AI strategy, conversation design, and responsible AI practices

• Strong project and programme management skills - ability to run multiple workstreams, manage stakeholder expectations, and keep delivery on track in ambiguous environments

• Ability to travel 25% of the time to customer sites

Preferred Experience

• Experience with Salesforce Data Cloud, Agentforce platform, and Salesforce CRM (Sales, Service, Marketing)

• Experience designing and deploying AI solutions in regulated industries (e.g., public sector, financial services, healthcare)

• Salesforce platform certifications (e.g., Data Cloud Consultant, Agentforce Specialist, Application Architect) or similar platform certifications such as Microsoft, Oracle, or similar platforms.

• Background in change management, organisational design, or enterprise transformation

• Experience with AI/ML concepts beyond LLMs, including NLP, RAG architectures, and model evaluation frameworks

• A get-things-done mindset with strong bias for action - comfortable operating in unstructured fast moving environments

Nous sommes Salesforce, la Customer Company, qui inspire l'avenir des entreprises grâce à l'IA + les Données + le CRM. Guidés par nos valeurs fondamentales, nous aidons les entreprises de tous secteurs à ouvrir de nouvelles voies et à se connecter à leurs clients d'une manière entièrement nouvelle. Et nous vous donnons les moyens d'être vous aussi un Trailblazer, en stimulant votre performance et votre évolution de carrière, en traçant de nouveaux chemins et en contribuant à améliorer le monde. Si vous croyez que l'entreprise est la meilleure plateforme pour le changement et que performance économique et impact positif peuvent aller de pair, vous êtes au bon endroit.

À propos du poste

• 4 ans d'expérience minimum en solutioning stratégique, conseil technique ou pilotage de delivery / gestion de programme pour des technologies cloud ou SaaS enterprise

• Diplôme en Informatique ou dans un domaine connexe

• Expérience préalable en delivery en contact client (conseil, services professionnels ou conseil technique) - critère obligatoire, pas un plus

• Bonne maîtrise de la plateforme Salesforce et de son écosystème, y compris les capacités d'IA Agentique et Data Cloud

• Connaissance opérationnelle d'un ou plusieurs langages de programmation : Python, JavaScript, Java ou Apex

• Capacité avérée à piloter et à prendre en charge des missions complexes et ambiguës de bout en bout - de la découverte jusqu'aux résultats mesurables

• Expérience dans la conception de solutions IA/LLM, incluant la stratégie d'IA agentique, la conception conversationnelle et les pratiques d'IA responsable

• Solides compétences en gestion de projet et de programme - capacité à gérer plusieurs workstreams, à cadrer les attentes des parties prenantes et à maintenir le delivery sur les rails dans des environnements ambigus

• Disponibilité pour des déplacements chez les clients à hauteur de 25% du temps

• Expérience avec Salesforce Data Cloud, la plateforme Agentforce et le CRM Salesforce (Sales, Service, Marketing)

• Expérience dans la conception et le déploiement de solutions IA dans des secteurs réglementés (ex. : secteur public, services financiers, santé)

• Certifications Salesforce (ex. : Data Cloud Consultant, Agentforce Specialist, Application Architect) ou certifications équivalentes sur d'autres plateformes (Microsoft, Oracle, etc.)

• Expérience en conduite du changement, design organisationnel ou transformation d'entreprise

• Connaissance des concepts IA/ML au-delà des LLMs, notamment NLP, architectures RAG et frameworks d'évaluation de modèles

• Un état d'esprit orienté résultats avec un fort biais pour l'action - à l'aise dans des environnements rapides et peu structurés

Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

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