Deployment Specialist I
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Summary
The Deployment Specialist I installs select Medication Management Solution products ensuring successful solution deployment and customer success through demonstration of clinical and technical proficiency and The BD WAY: who we are, what we stand for, and the focus on excellence and accountability that we're all expected to demonstrate every day, no matter what our role is at the company. The successful candidate will have the ability to establish collaborative working relationships with cross-functional project teams which include multiple disciplines from within Solution Deployment and customer teams. Projects typically range in scope from installing a single product or multi-product expansions in customer facilities.
Responsibilities
- Complete deployment specialist training plans and demonstrate competency for the installation and support for BD Solution hardware and software
- Install specified equipment at customer sites, including tasks such as: Build-set up hardware/software, Training customer stakeholders on our solutions, and Go Live activities
- Adherence to BD Medication Solutions product implementation methodologies and tools.
- Provide problem solving, troubleshooting and system consultation as needed for client
- Manage project escalations for favorable outcomes.
- Timely completion of internal company and project documentation.
- Execute additional tasks assigned
Minimum Qualifications
- Associates degree or a minimum of 1-year relevant work experience
- An understanding and demonstrated proficiency using Microsoft Office applications (Word, Excel, PowerPoint, OneNote).
- Demonstrated emotional intelligence, ability to self-manage and get along well with others
- Be flexible and adaptable, manage ambiguity and demonstrate resilience.
- Must possess and maintain a valid driver's license and meet BD's auto safety standards.
- Upon hire, the candidate must provide proof of, maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites to perform essential job functions. Proofs minimally must include Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox), Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis and any additional customer vendor credentialing requirements.
Preferred Qualifications
- Bachelor's degree
- Experience in a healthcare environment with technical involvement and computerized system applications. Dispensing software technology experience is a plus.
- Exposure to clinical software applications, including BD Medication Solutions Dispensing products.
- Project Management experience with small to medium projects.
- Experience in HIS/PIS systems and pharmacy and nursing workflow.
Physical Requirements
- Ability to lift a minimum of 40 lbs
- This position involves pushing, pulling, stooping, bending and lifting.
Work Environment
- Home based position with daily travel to local customers as well as regional overnight travel. The ideal candidate will reside close to a major airport. The position requires flexible working hours, including some nights and weekends
- Up to 100% overnight travel
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