Field Service Product Specialist
About the role
About Salesforce
About the Role
Are you a Solution Engineer, Technical Architect, or Solution Architect who's passionate about Field Service? Do you want to help change the way the world's leading companies manage their frontline workers, assets, and operations? If so — come join us.
The Field Service Product Specialist is a product technical specialist embedded within Salesforce's Field Service GTM organization. You are the technical heart of the Field Service sales motion — partnering with Account Executives to win complex enterprise deals by deeply understanding customer operations and architecting transformative solutions using Salesforce Field Service, Agentforce, and related technologies.
This is not a traditional SE role. You will own the technical vision from first discovery call to deal close, building customer champions, proving business value through hands-on proof of concepts, and driving Agentforce-powered Field Service deployments at scale. You will also own post-sale adoption metrics — your success is measured in ACV and monthly active usage, not just closed deals.
If you love Field Service, live for the technical win, and want to be part of a team building the future of agentic enterprise operations — this role is for you.
What You'll Do
- Lead
end-to-end technical sales motions
— from discovery and solution design to demo, proof of concept, and deal close
- Conduct
executive-level product demonstrations
and architecture presentations to C-suite and VP-level stakeholders at enterprise accounts
- Lead
technical design sessions
, designing domain-specific Field Service workflows and architectures aligned to customer business objectives
- Build and execute
hands-on proof of concepts
leveraging Salesforce Field Service, Agentforce, and mobile and scheduling capabilities
- Translate complex business requirements into
solution architectures and roadmaps
that deliver measurable operational outcomes
- Drive
customer adoption and usage growth
post-sale in partnership with Customer Success — your impact is measured in ACV and monthly active users
- Develop
technical champions
within customer organizations and establish long-term credibility with both technical and executive stakeholders
- Partner cross-functionally with AEs, CSMs, Product, and Professional Services to ensure seamless customer journeys
- Provide
competitive intelligence and positioning
— know the Field Service landscape and articulate why Salesforce wins
- Travel to customer sites, field events, and team meetings
Required
7+ years
of experience in enterprise software pre-sales, solution consulting, or technical architecture — with a focus on field service, mobile workforce, or asset management
- Deep expertise in
Salesforce Field Service (FSL)
IFS, ServiceNow FSM, SAP Field Service, ServiceMax, or Microsoft Dynamics 365 Field Service
) will be considered in lieu of direct FSL experience
- Proven ability to
architect and present end-to-end solution designs
for complex, enterprise-scale deployments
- Experience leading
technical discovery sessions
and translating business requirements into solution architectures and roadmaps
- Strong
executive presence
— comfortable delivering demonstrations and technical recommendations to C-suite and VP-level audiences
- Demonstrated ability to manage
technical due diligence and risk assessment
in complex deal cycles
- Familiarity with
integration technologies
relevant to field service environments (APIs, middleware, IoT)
- Willingness to travel
Preferred
- Salesforce certifications (Field Service Consultant, Application Architect, or System Architect)
- Industry background in
utilities, manufacturing, healthcare, or telecommunications
- Familiarity with
Agentforce
, AI-driven scheduling, or agentic workflow automation
- Experience in or alongside customer success, professional services, or consulting
- Track record of building
customer champions and technical trust
Why Join Us
Not included in the source posting: qualifications.
Skills
Who can apply
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