Senior Technical Manager

jobColumnOne" role="region" aria-labelledby="jobColumnOneRegion" style="width:50%;"> Job Description Senior Technical Manager Bengaluru, Karnataka

This role is responsible for driving business process transformation across the business unit through structured process discovery, entitlement assessment, operating model evaluation, and technology/tool analysis. The Transformation Senior Manager identifies improvement opportunities, builds transformation roadmaps, and leads execution of strategic programs to improve productivity, customer experience, control, and business outcomes. The role also requires strong awareness of emerging digital capabilities, including AI and automation, and the ability to translate them into practical, scalable business solutions.

Lead business process transformation initiatives across the business unit, from opportunity identification through implementation and value realization. Conduct end-to-end process discovery to map current-state workflows, identify pain points, quantify inefficiencies, and define future-state process designs. Perform entitlement studies to establish baseline performance, identify improvement potential, and quantify productivity, quality, and cycle-time benefits. Evaluate current technology landscape, tools, and data flows to identify optimization, automation, digitization, and integration opportunities. Assess and recommend fit-for-purpose solutions, including workflow tools, analytics platforms, automation technologies, and AI-enabled capabilities. Build business cases, transformation roadmaps, and implementation plans with clear milestones, dependencies, risks, and measurable outcomes. Drive cross-functional program execution in partnership with operations, technology, product, and support teams to ensure timely delivery and adoption. Establish governance mechanisms, track KPIs, and monitor transformation benefits related to efficiency, compliance, customer experience, and business performance. Champion change management by aligning stakeholders, enabling capability building, and supporting sustained adoption of new processes and tools. Stay current on emerging trends in AI, GenAI, automation, and digital transformation, and identify practical use cases that can be deployed responsibly to improve business outcomes.

Lean Six Sigma / Process Excellence certification preferred. Additional certifications in Project Management, Business Analysis, Automation, Analytics, or AI/Digital Transformation are advantageous. Strong knowledge of process mapping, operating model design, workflow platforms, analytics tools, automation solutions, and enterprise business systems. Experience with telecom/order management environments is an advantage. VSM, Process designing, Excel / Macro  Apply now <div class="