Connecting Odds
HCLTech

Administrator (Support & Operations)

HCLTech
Madurai, Tamil Nadu, IndiaPosted 24 days agoDiscoveredMatch locked

Job Summary

To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback.

Key Responsibilities

  1. To adhere to quality standards, regulatory requirements and company policies.
  1. To provide support for on call escalations and doing root cause analysis of given issue.
  1. Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
  1. To independently resolve tickets within agreed SLA of ticket volume and time.
  1. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.

Skill Requirements

null

Other Requirements

null

Not included in the source posting: about the role, benefits.

Who can apply

The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.

Read automatically from the employer's posting text. Always confirm with the employer — requirements can change after a job is published.

Apply