Client Success Manager – Finance / Insurance Industry

• Own day-to-day Consulting & Engineering Services (CES) delivery activities across assigned accounts, including client satisfaction, contract performance, profitability, resourcing coordination, and service level attainment.
• Partner with delivery, project management, and account teams to ensure successful execution of project and managed service engagements while meeting quality, budget, and timeline expectations.
• Support account growth through opportunity identification, pipeline development, change requests, contract renewals, and proactive solutioning to address evolving client needs.
• Coordinate account activities across internal and client-facing stakeholders, ensuring alignment on priorities, risks, dependencies, and deliverables.
• Build trusted client relationships by understanding business objectives, identifying challenges, and helping align DXC capabilities to client outcomes.
• Support resource planning activities by partnering with delivery leadership to ensure appropriate skills and capacity are aligned to account requirements.
• Assist with financial governance activities, including revenue forecasting, contract margin performance, cash collection support, and resolution of operational issues impacting account performance.
• Partner with Project Managers and delivery teams to ensure contractual obligations are met, change controls are managed appropriately, and internal systems and reporting remain accurate.
• Act as the voice of the client within CES, advocating for client priorities and partnering with internal teams to address concerns, mitigate risks, and resolve issues in a timely manner.
• Implement and maintain account governance processes, including service reviews, KPI tracking, risk management, escalation management, and continuous improvement initiatives.
• Collaborate closely with sales, delivery, consulting, product, and marketing teams to identify opportunities for additional value creation and account expansion.
• Develop and maintain a strong understanding of DXC offerings, industry trends, and Finance / Insurance Industry dynamics to support client conversations and solution positioning.

• Service level attainment (SLAs)
• Contract compliance
• Risk management and governance
• Quality delivery and client outcomes
• Resource utilization and workforce planning
• Continuous improvement and operational efficiency

• CSAT
• NPS
• Client references
• Executive and stakeholder feedback

• Client retention
• Churn reduction
• Account growth support
• Employee engagement and team development
• Knowledge sharing and collaboration across account teams

• Proven experience in client success, account management, service delivery, consulting, or related client-facing roles within the Finance / Insurance Industry.
• Demonstrated ability to develop and maintain trusted client relationships while supporting revenue growth, renewals, and client satisfaction.
• Experience managing service delivery and complex client engagements, with a track record of delivering quality outcomes on time and within budget.
• Strong understanding of financial management concepts, including revenue forecasting, margin performance, contract management, and operational governance.
• Experience identifying and supporting account growth opportunities, including renewals, change requests, and cross-sell or upsell initiatives.
• Excellent collaboration and stakeholder management skills, with the ability to coordinate cross-functional teams and manage competing priorities.
• Strong problem-solving, communication, and organizational skills with the ability to manage risks, escalations, and client expectations effectively.
• Understanding of enterprise technology services, digital transformation, application services, cloud, data, AI, or consulting services.
• Bachelor's degree or equivalent combination of education and relevant experience.

• Experience working in a global delivery environment.
• Familiarity with managed services, consulting, and professional services delivery models.
• Experience supporting accounts with revenue responsibility and growth objectives.
• Knowledge of AI-driven solutions and emerging technology trends relevant to the Finance / Insurance sector.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $105,500 - $195,900. Full-time hires are eligible to participate in the DXC benefit program.  DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.