Community Manager, Slack

• Own the end-to-end community member experience for the Trailblazer Community on Slack, from onboarding through ongoing engagement

• Serve as the program-side lead for workspace setup, channel architecture, and community guidelines — ensuring the Slack experience aligns with Trailblazer Community brand standards and community values

• Manage channel structure, descriptions, and topics in collaboration with product, engineering, and community stakeholders

• Partner with Community Group Leaders (CGLs) on channel management permissions, enablement, and ongoing community operations

• Partner with the Salesforce, MuleSoft, and Tableau community teams to implement best practices and processes for Slack Community operations

• Build and scale community programs that empower community members to lead and execute independently

• Own the community member onboarding experience — ensuring new members can quickly find value, connect with peers, and navigate the workspace

• Collaborate with product and engineering teams to translate user research into onboarding improvements (e.g., intent-based journeys, skip functionality, Code of Conduct integration)

• Support the development and launch of in-Slack enablement resources, including canvases, workflows, and AI-powered guidance

• Lead day-to-day moderation operations for the Trailblazer Community on Slack, including spam management, escalation paths, and member support

• Partner with Legal, Security, and product teams on workspace governance, Code of Conduct enforcement, and moderation tooling

• Monitor community health and surface trends to program and leadership teams

• Drive community-facing readiness for the September MVP launch — coordinating CGL enablement, stakeholder communications, and external comms in partnership with the marketing and enablement team

• Support the on-site engagement experience at Tier 1 events

• Track and report on key workspace KPIs: member growth, Monthly Active Users (MAU), onboarding completion, engagement rates, and CSAT

• Partner with engineering to build out analytics and reporting infrastructure as the workspace scales toward 200K+ members

• Monitor member sentiment and surface trending topics to program and product leads

• Serve as the connective tissue between the community program team and product/engineering — translating stakeholder feedback into clear requirements and keeping all parties aligned

• Partner with PMM, Content, Marketing, and Creative teams on workspace-related campaigns, communications, and go-to-market activities

• Coordinate with the Bevy integration team on user group event management and regional hub strategy

• 5+ years of experience in similar roles such as Community Manager or Community Marketing Manager

• Passionate about community-building and creating digital experiences that feel human

• Passion for Slack and all its features:  workspace management, channel operations, and Slack-native tools (workflows, canvases, Slackbot) required

• Strong written and verbal communication skills: comfortable drafting member-facing copy, stakeholder updates, and internal documentation

• Experience working with cross-functional teams to plan and execute community activities

• High energy and focus on making a positive impact

• Ability to work well under pressure and manage multiple tasks simultaneously

• Strong organizational and analytical skills

• Ability to travel to support community events globally (up to 25% travel)

• BA/BS degree

• Experience with AI-powered community tools or agent-based experiences (e.g., Agentforce, Slackbot)

• Familiarity with Salesforce products and/or Trailhead

• Experience managing community group leader or moderator programs

• Background in change management or community migration projects

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