Technical Product Owner

• Serve as Owner of the products; ensure products are meeting and exceeding the needs of external customers and prospects to expand addressable market and reduce/eliminatechurn as well as internal stakeholders to allow for ease of implementation and support.

• Maintain focus on technological trends and competitivelandscapeto drive innovation.

• Identify opportunities to apply AI and automation within the product to improve efficiency, personalization, and decision-making for customers and internal users.

• Drive continued advancement of strategic platform and AI initiatives across the Clubessential suite, with an initial emphasis on expanding our

across Clubessential products and workflows.

• Own the creation and grooming of the product backlog by writing and refining user stories that support sprint goals and align with product strategy.

• Serve as the Gatekeeper of the product backlog and primary feedback loop ownerregardingproduct enhancements, issues,bugsand/or tasks related to the products.

• Escalate andtimelycommunicate issues, related updates, and resolutions to internal stakeholders asappropriate.

• Share and contribute meaningful ideas to achieve overall product success, while balancing needs of external customers, expansion of addressable market, ease to support and implement, and churn reduction in mind.

• Coordinate with product leadership, customers, and team to complete research, develop specifications and user stories for the developers that satisfy business requirements and align with the business value.

• Partner with engineering and data teams to define requirements, success metrics, and guardrails for AI-powered features, and communicate what those capabilities can andcan'tdo to internal stakeholders and customers.

• Providetimelyfeedback to internal stakeholders on plan for resolution; asappropriate,identifywhich bugs or enhancements will be worked and/or will not be prioritized.

• Play an active role in mitigating impedimentsimpactingsuccessful team completion of

Release/Goals;participatein testing and release readiness asrequired.

• Assistwith configuration andcommunicateavailability of new features in demo environments.

• Act as thego to person/liaison for answering questions the development team has about business rules and product behaviors, and/or other internal stakeholdersregardingthe respective products.

• Assistin Rollout/Management/Feedback gathering where applicable.

• Assistin reviewing educational and marketing materialspertaining tothe product lines.

• Deliver product releases andassistwithreleasenote creation/educational efforts with quick time-to-market andoptimalresources.

• Develop successful launch plans working directly with implementation, project management and support services, marketing, sales, andour customers.

• Participate (whenappropriate)inadditionalactivities to support the education,marketingand/or success of the product such as webinars, shows, monthly/quarterly update meetings, and/or other activities as applicable.

• Lead/Assist/Participate(as applicable) in all Scrum ceremonies.

• Perform other responsibilitiespertaining totheproduct,as assigned.

• BS/MS degree in Business, Engineering, or related field preferred

• 3+ years’ work experience as product owner, business analyst or subject matter expert in SaaS software applications preferred

• Excellent oral and written communicator up, down, across and outside the organization.

• Strong critical thinking,analyticaland data-driven decision-making skills.

• Comfortable working in a fast-paced environment witha strong senseof urgency and

accountability

• Experience with bug/issue/enhancement tracking, project management software

• Excels in ability to prioritize, influence decisions/decision makers, and handle objections

• Excellent active listening, negotiation, communication, and presentation skills

• Ability to managenumerousdiverse projects and multi-task with ease

• Experience with JIRA,Productboard, Pendo, and/or Figma a plus

• Experience defining or shipping AI-powered product features, or working closely with data science/ML teams, a plus

• Comfortable evaluating AI tools and vendors, weighing their capabilities and limitations, and translating them into clear customer value

• Hands-on experience writing AI skills, skill chains, or agentic workflows to streamline day-to-day work such as research, spec writing, and backlog grooming a plus

At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.

Values and Life at Xplor

Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:

• Find a better way

• Do the right thing

• Say it straight

• Win together

• Own the outcome

If these values sound like you and describe people you want to work with, you will thrive at Xplor.

As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.