Cross-Border Transport Operations Agent

• Coordinate and execute daily cross-border trucking operations across Vietnam–Cambodia, Vietnam–China, and Vietnam–Laos corridors.

• Ensure shipments are delivered safely, on time, and in compliance with operational, customs, and customer requirements.

• Act as the day-to-day coordination point for vendors, customs brokers, customers, and internal teams, with strong focus on execution discipline, issue resolution, cost accuracy, and service reliability in a 24/7 logistics environment.

1. Operations Execution

• Coordinate end-to-end cross-border trucking operations, including dispatch, border crossing, customs coordination, delivery, and proof of delivery follow-up.

• Monitor daily operational dashboards, shipment milestones, and transport updates to identify risks, deviations, and service failures early.

• Track on-time performance, service quality, and shipment status across all assigned cross-border corridors.

• Support short-term capacity planning for trucks, trailers, drivers, and other transport resources based on forecast and daily demand.

1. Vendor & Pricing Support

• Coordinate daily execution with trucking vendors and cross-border partners

• Track vendor performance — OTP, utilization, cost, responsiveness

• Validate vendor SOA, debit notes, and operational charges to support accurate cost control and timely payment processing.

• Support pricing analysis and cost input validation for new opportunities, growth business, and corridor reviews.

1. Exception Management

• Handle operational exceptions — border congestion, customs delays, equipment shortages, disputes

• Escalate complex issues to the Cross-Border Transport Manager with root cause and recommended actions

• Support corrective and preventive action implementation

1. Customs & Compliance

• Coordinate with customs brokers to ensure smooth and timely clearance

• Ensure accuracy of all key documentation — invoices, packing lists, permits, POB/POD

• Maintain compliance with local and cross-border regulations

1. Stakeholder Coordination

• Act as operational point of contact for customers and internal teams (Sales, CX, Finance, Procurement)

• Provide regular shipment updates, performance reporting, and issue resolution

• Support key account operations to maintain service continuity

• Language proficiency:

• Minimum Bachelor degree in Logistics and Supply Chain Management / Transportation or similar major(s)

• Exposure to pricing analysis

• Strong problem-solving and coordination skills

• Solid knowledge of cross-border regulations and customs procedures

• Analytical capability — Excel, reporting, KPI tracking

• Comfortable in high-volume, 24/7 operations

• TMS / logistics systems experience is a plus

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