Sr Technical Lead (Support & Operations)

Devise the Asset management audit schedules, tools and offer governance for the procedure of correcting identified deviations along with identification and implementation of the preventive actions            Acquire complete understanding of the Asset Management Process as designed or transitioned by the Process Transition consultant from CFS Process Consulting group  Obtain the baseline documentation of the Process and Tools including additional other documents as signed off and approved by the authorized customer representatives  Follow formal version and change control methods as agreed with the customer representatives  Host the read-only versions of the released documentation at the designated secure, backed up and access controlled documentation repository of the OMC and issue formal communication to the OMC staff announcing such release   Simplify process documentation in order to make it easily understandable for operations staff at the point of use  Identify and suggest changes to the ‘Foundation data’ in the tools  Analyze and suggest tool customizations in the interest of process workflow optimization  Work with the tools teams to standardize reports  Open formal RFCs and work with Tools teams in order to implement customizations and improvements in the tools for process augmentation  Track tool customizations, affected functionalities and document the release notes in order to conserve the audit trail  Document the use cases, test cases and test reports formally and participate in release management for the augmentation and upgrades of the tools  Communicate to all relevant teams (including supporting vendors and customers), the SLA targets as agreed in the service contracts and as configured in the tools as Service Performance Targets  Generate and publish process performance reports periodically, analyze the root cause of performance shortfalls against committed SLA performance targets and internally tracked KPIs to initiate improvements  Periodically review the process to maintain currency of knowledge, contact information and relevance to the changing business context, policies and priorities  Receive, analyze and incorporate feedback from customers that suggest improvements  Align the Process to the standards and methods as per the Service Management Practice issued from the CFS Process Consulting group  Communicate to the resolving groups, the importance of specific process activities and how they can be best executed along with the information that they must log and update in the tools  Actively participate in programs that identify process and service management (ITIL) training needs for the operations staff

Insure that the Asset Management Procedures are line with the customers’ Corporate Asset Management policies and procedures  Establish and continually update the Software Asset Management and Software Harvesting (Reclaim and reuse) policy and procedures  Maintain Software Licenses, standard software images and DSL (Definitive Software Library)  Identify in the context of the customer organization and OMCs, as to who will play the role of the ‘Asset Receiver’ when any new Assets arrive  Define and standardize the roles, procedures and standard checklists including the verification of shipment details and actions that need to be followed with new Assets arrive in full/part shipment and when the wrong or damaged shipments arrive  Understand and if required, apply the depreciation, asset retention, asset retirement and asset disposal policies in line with the regulatory or legal obligations of the customers’ and OMCs’ compliance obligations

Create and manage the ongoing responsibility sharing with the teams that manage physical security of the premises where Assets are deployed and operated, and the teams that own the technical responsibility of the assets during their lifecycle  Insure that the Asset warranty and support contract information is current and highlight if any critical assets are going to be out of warranty or vendor support contracts in the near future