CX Consultant

• Build strong customers relationship, and understand their business needs to identify new opportunities.
• Ensure the whole shipment life cycle is executed smoothly, monitor agreed service-level agreements and identify root causes if expectations are not met
• Take end-to-end ownership of customer issues and requirements.
• Coordinate with the commercial organization on customers' commitments and forecasts.
• Provide insights to Maersk management on potential service risks and emerging trends.
• Drive continuous improvement and promote smarter, more efficient processes.
• Support the digitization agenda by encouraging customers to use new e-features on maersk.com .

• Have previous customer experience from a customer-facing role.
• Preferably come with a background as freight forwarder and/or logistics supply chain role connected with customer service. Ocean background preferred.
• Like spotting ways to optimize existing processes.
• Have strategic and proactive mindset.
• Have the ability to work independently while thriving in a matrix organization.
• Speak and write in English effortlessly.
• Communicate in Polish language (not a must, but strongly preferred)
• German would be advantageous.

#RPO

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

The salary range and benefits listed are provided in good faith and represent an estimate based on objective and gender neutral criteria, including the precise nature of the role and relevant market data. Actual compensation may vary depending on factors such as experience, qualifications, and location. Benefits may differ based on employment status and regional policies. Details mentioned in this job posting do not guarantee a specific salary, benefits package, or employment terms.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .