Customer Support Specialist - Fully Remote
mercor
ChilePosted about 1 month agoDiscoveredMatch locked
RemoteContractor2+ years expCustomer Service
Mercor
connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include
Benchmark
,
General Catalyst
,
Peter Thiel
,
Adam D'Angelo
,
Larry Summers
, and
Jack Dorsey
.
Position
Customer Success Engineer (LatAm)
Role Responsibilities
- Respond to support requests from
Mercor’s talent pool
who have questions or issues applying for roles on our platform.
- Triage and investigate talent-reported issues by examining telemetry data, inspecting network requests, writing queries against our database, and troubleshooting common browser issues.
- Consolidate insights and make recommendations about product areas needing improvement.
- Build talent-facing documentation to address common questions in our support queue.
- Maintain enthusiasm and positivity while writing replies in near-perfect English.
Must-Have
•
Ability to debug web applications, likely from a Degree in Computer Science
,
Software Engineering
, or a related technical field OR experience building modern web applications (
React
,
Node
,
Flask
,
Next.js
, etc.) OR
2-5 years
of experience supporting customers on such web applications.
•
Experience doing SaaS-based product work
.
•
Experience using a support platform like Zendesk
,
Intercom
,
Help Scout
,
Freshdesk
, or
Crisp
.
Application Process (Takes 20–30 mins to complete)
•
Upload resume
•
AI interview based on your resume
•
Resources & Support
•
For details about the interview process and platform information, please check
•
For any help or support, reach out to
PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
Originally posted on Himalayas
Not included in the source posting: benefits.
Skills
artificial-intelligenceflaskjavascriptnext-jsnode-jsreact
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
Read automatically from the employer's posting text. Always confirm with the employer — requirements can change after a job is published.