Customer Support Specialist (Full Remote - Philippines)
Our Vision & Products
EverAI
50 million users and counting
world’s largest AI companionship platform
safe, ethical, and human-first
Our Team
Alexis Soulopoulos
[CEO]
- 10+ years in Tech Executive Leadership
- Co-Founder Mad Paws Holdings (from 0 to IPO)
- Forbes 30 under 30 + Deloitte TechFast50 '22 & '23
Michael Monin
[Co-founder & CTO]
- 10+ years as CTO / COO (web2/web3), 3 years in AI/LLM
- Serial-entrepreneur: MTK Digital (exited / 0->$20m revenue) and Zipchat (AI Chatbot for E-commerce brands)
Thomas Lacroix
[Co-founder & CMO]
- 8+ years in Customer Acquisition & E-commerce Growth
- Serial-entrepreneur: Curatible (sold to Blackstone) and MTK Digital (exited / 0->$20m revenue)
Maruša Fasano
[CFO/Legal]
- 25+ years in Finance, Strategy, M&A
- Ex-CFO/M&A @Curatible (exited to Blackstone)
- Ex-President of the Board @SotremoSA (exited)
- Co-founder/CFO @SoftOne (exited)
Your Role
Customer Support Specialist,
Customer support
• Respond to customer inquiries by email and through other channels as we grow, and resolve them on first contact wherever possible
• Troubleshoot product issues and explain features clearly, with answers tailored to each customer
• Handle billing and subscription questions, including refunds, in line with company policy
• Escalate technical issues to the right team with clear details, so customers don't have to repeat themselves
Quality and customer experience
• Write replies that show empathy and address the customer's actual question, not a generic template
• Aim to meet our targets for CSAT, response time, and resolution within 24 hours
• Take part in regular QA reviews and coaching, and apply the feedback to your work
Insight and improvement
• Spot recurring issues in the tickets you handle and share customer feedback with the team and product
• Suggest topics for the Help Center, so customers can find answers on their own
• Keep learning about the product and build your customer success skills over time
Schedule
• Work an assigned shift, with coverage across all seven days of the week and set rest days. Your shift may change as the company grows.
Hard Skills
• Prior experience in customer support, community management, or a similar role
• Ability to provide effective troubleshooting and problem resolution
• Familiarity with Discord, email-based support systems, and ticketing tools (e.g., Zendesk, Intercom, etc.)
Soft Skills
Exponential Growth
Track Record of Category-Creating Innovation
world-first AI applications
Global Impact
Proven Leadership
launched, scaled, and exited & IPO’d multiple scale ups
Elite Remote Team
Tier 1 tech companies
Ethical Core
EverGuard, our proprietary AI moderation technology
What We Offer
Contract Type
Work From Anywhere
Paid Time Off
Annual Gathering
Health & Wellness Support
Co-Working Space Budget
Learning Budget
Company Laptop & Equipment
AI Tools Access
Top Tier Talent Is Our Multiplier
A-players from Tier 1 tech
launched, scaled, and exited multiple companies
exceptional talent
Skills
Who can apply
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