Customer Support Manager, Project System Business (Data Centre), APAC
Rolls-Royce
SingaporePosted 18 days agoDiscoveredMatch locked
Full time8+ years exp
Location: Tukang, Singapore (West)
Only candidates with the legal right to work in
Singapore
will be considered. Please note that applicants without this eligibility will not be considered.
Why join Rolls-Royce?
At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.
By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.
Position Summary
The
Service Operations Manager, Project System Business (APAC)
is responsible for leading regional service operations and technical support for mtu power generation systems, with a strong focus on
data centre (hyperscale and mission-critical) applications
.
This role provides
2nd Level technical leadership and service governance across APAC
, supporting distributors, project teams, and key accounts. You will drive
service quality, commissioning excellence, troubleshooting resolution, and lifecycle support
for diesel and gas gensets (Series 4000, 2000, 1600) and associated control systems (e.g. automation, electronics, and software platforms such as EnergetIQ, FOXBAT).
You are not here to "support tickets."
You are here to
1. Regional Technical Support & Service Leadership (Data Centre Focus)
- Provide
2nd Level technical support
for mtu engines, gensets, and control systems across APAC, with priority on
data centre and critical infrastructure projects
- Act as escalation point between APAC distributors and
Global Level 3 / R&D / Factory teams
- Lead complex troubleshooting across
mechanical, electronic, automation and software systems
- Analyze operating data to diagnose failures, identify root causes, and drive corrective actions
- Determine warranty vs commercial responsibility for defects with strong technical justification
2. Commissioning & Project Support (Mission-Critical Environments)
- Participate in
engineering reviews, validation, operability studies, and commissioning planning
for projects
- Review commissioning procedures and technical deliverables, identifying gaps and risks early
- Provide
technical oversight during commissioning of data centre power systems
, ensuring compliance with specifications and uptime requirements
- Support project teams to resolve product and operational issues through closure
3. Service Operations & Quality Management
- Drive
service quality improvement initiatives
across APAC
- Lead investigations, corrective actions, and continuous improvement programs
- Work with distributors and service teams to standardize processes and elevate regional capabilities
- Support
Correction-in-Field (CiF)
activities and technical validations
4. Aftermarket & Service Sales Support
- Partner with Service Sales to support
repair strategies, service proposals, and lifecycle solutions
- Review and validate technical aspects of quotations for service and project-related activities
- Contribute to
standardization of commissioning and service practices
across APAC
5. Key Account & Stakeholder Management
- Support
hyperscale data centre customers and key accounts
across APAC
- Provide remote and on-site technical support for high-impact issues
- Collaborate with internal teams (Project, Sales, Engineering, Parts, CiF) to ensure seamless service delivery
- Act as a trusted technical advisor to both customers and internal stakeholders
Education & Experience
- Degree in Electrical, Mechanical, Mechatronics or related Engineering discipline
- Minimum
8–12 years of experience
in service operations, technical support, or commissioning within: • Power generation
- Diesel/gas engines
- Critical infrastructure environments
•
Mandatory experience in Data Centre / Mission-Critical / Hyperscale environments
- Proven experience supporting or managing
Technical Expertise
- Strong knowledge of: • Diesel & gas generator systems ( mtu preferred)
- Engine platforms: Series 4000 / 2000 / 1600
- Control systems, automation, and software (e.g. FOXBAT, EnergetIQ)
- Ability to troubleshoot across: • Mechanical systems
- Electrical systems
- Automation and software layers
- Experience in
Leadership & Commercial Mindset
- Ability to operate at both
hands-on technical and strategic service operations level
- Strong decision-making capability in
high-pressure, uptime-critical environments
- Understanding of
warranty, commercial claims, and service cost structures
- Ability to influence distributors and stakeholders without direct authority
Soft Skills
- Strong stakeholder management across global and regional teams
- Clear communicator able to translate complex technical issues into actionable outcomes
- Highly structured, detail-oriented, and accountable
- Comfortable working in ambiguous and fast-paced project environments
Additional Requirements
- Willingness to travel across APAC to support projects and critical issues
- Experience working with distributors and external service partners is highly preferred
- Exposure to
data centre commissioning standards and uptime requirements (Tier III / IV environments)
is a strong advantage
About mtu Power Systems
Power Systems is the Rolls-Royce business which provides world-class power solutions and complete life-cycle support under our product and solution brand mtu . Through digitalization and electrification, we strive to develop drive and power generation solutions that provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.
We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These technologically advanced solutions serve our customers in the marine and infrastructure sectors worldwide.
Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.
Rolls-Royce is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.
Relocation assistance is not available for this position.
Type of Contract
Permanent
Not included in the source posting: what you'll do.
Who can apply
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