Customer Success Manager Secure Power
About the Role
Customer Success Manager Secure Power
What You'll Do
- Serve as the primary point of contact for assigned clients, managing their success across the lifecycle: Adopt, Expand, Renew.
- Develop client success plans aligned with business outcomes and ensure timely delivery of commitments.
- Drive product adoption and accelerate time-to-value through onboarding and training.
- Monitor customer health, share insights, and conduct regular performance reviews (QBRs).
- Identify upsell and cross-sell opportunities to expand partnerships.
- Ensure data quality and contract accuracy for smooth execution and renewals.
- Act as the voice of the customer, providing feedback for continuous improvement.
What Success Looks Like
- High renewal rates and low churn.
- Increased product adoption and customer satisfaction (NPS).
- Growth through upsell and cross-sell opportunities.
What We're Looking For
- Bachelor's or Master's degree in related field or equivalent professional experience.
- Fluent in
English.
- Knowledge of electro-intensive industries, IoT, Cloud, and digital solutions is a plus.
- Proficiency in Microsoft Office and Salesforce.
- Excellent communication and analytical skills.
- Customer-oriented mindset with a passion for helping others succeed.
- Entrepreneurial spirit and ability to work collaboratively.
At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.
Our Total Rewards is our way of saying: "We see you. We value you". It's more than just pay and benefits- it's a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.
Schneider Electric is there when it matters most to you
Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:
Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flex plan , flexible work options, support for chronic conditions, and confidential counseling for life's challenges.
Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future.
Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.
Team Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.
Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation , and initiatives that support youth education.
Looking to make an IMPACT with your career?
Not included in the source posting: about the role, benefits.
Skills
Who can apply
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