Customer Success Manager

customer journey.

• We're taking

mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.

• We're making

a reality, connecting every shopper with tailored guidance and product expertise - available on demand, at every touchpoint in their journey.

• We're designing the future of

• Influence the mindset of customers and account teams by challenging the status quo and bringing innovative ideas that showcase Bloomreach's unique value proposition to our customers' digital experiences

• Demonstrate how a digital experience vision can become a reality by being an expert in digital experiences and the Bloomreach platform

• Provide experience and leadership capabilities to ensure a successful digital experience roadmap where maximum business value is created

• Establish yourself in the marketplace and internally as a thought leader and trusted advisor to customer teams and account teams

• Own the customer satisfaction and value demonstration in strategic accounts

• 2+ years of professional experience, including technical and/or business consulting

• Analytical and comfortable identifying stories within raw data

• Have the drive and flexibility to roll up your sleeves and work hard in a fast-moving startup environment

• Strong presentation and communication skills, with creative and out-of-the-box thinking

• Hands-on SaaS experience is a plus

• Management experience is a plus

• Experience with SEO, Site Search, and Merchandising tools are a plus

• E-commerce experience is a plus

• B2B Experience is a plus

• BA/BS degree

By joining our team, you'll enjoy:

• A challenging position with lots of growth potential: feel empowered and gain the support you need for personal and professional development.

• A Work from Anywhere philosophy: Work with a team of fiercely intelligent, international coworkers in our office in the heart of London or work from anywhere! The choice is yours.

• A flat, non-hierarchical structure and open(-source) mentality.

• A commitment to excellence and the fierce loyalty with which we value our team members.

#LI-HO1

#LI-HO1

• A great deal of freedom and trust. At Bloomreach we don't clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.

• We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.

• We believe in flexible working hours to accommodate your working style.

• We work virtual-first with several Bloomreach Hubs available across three continents.

• We organize company events to experience the global spirit of the company and get excited about what's ahead.

• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.

• The Bloomreach Glassdoor page elaborates on our stellar 4.7/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

• We have a People Development Program - participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*

• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.

• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*

• Subscription to Calm - sleep and meditation app.*

• We organize 'DisConnect' days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

• We facilitate sports, yoga, and meditation opportunities for each other.

• Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

• Restricted Stock Units or Stock Options are granted depending on a team member's role, seniority, and location.*

• Everyone gets to participate in the company's success through the company performance bonus.*

• We offer an employee referral bonus of up to $3,000!

• We reward & celebrate work anniversaries -- Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)