Customer Success Lead

Onboard new customers to HealthArc by guiding them through initial configuration and providing training and best practices

• Grow HealthArc accounts by helping customers to increase utilization. Be the first point of contact for customer issues

• Recruit nurses/care coordinators and kick off client onboarding and maintain relationships with Health Providers

• Focus on essential customer activities, including sales forecasting, account renewal, and upsell/growth

• Resolve any issues and questions raised by program administrators

• Enable program administrators to provide effective support to their patients/participants

• Manage device support for program administrators and participants/patients

• Report customer feedback and issues to help development teams to improve the product.

• Work with sales admin, customer support, and finance teams to resolve order, technical, and billing issues

Bachelors Degree or higher in business or related technical field

• 2+ years previous experience in customer success/account management or similar role

• Willingness and ability to learn both the technical and medical aspects of HealthArc offering to develop a strong knowledge and position yourself as an expert

• Desire to work hard and collaborate cross-functionally within a diverse, start-up environment

• 80% overlap with US timezone working hours. Background in healthcare would be a huge plus.

• Analytical skills. Technically savvy, but not too technical. Comfortable speaking in Zoom video meetings

1. Health and Wellness Benefits

• Medical Insurance

• Accidental Insurance

• Annual Health Checkups

1. Financial Compensation

• Competitive salary

• Performance-based annual bonuses

1. Work-Life Balance

• Flexible working hours and remote work options.

• Paid time off

1. Company Culture and Perks

• Positive work environment and inclusive culture

• Employee recognition programs

• Annual Company events/Off sites

Originally posted on Himalayas