Customer Success Junior

• Run bi-weekly or monthly calls with your clients, helping them actually put ROI Hunter's strategies into practice, not just review a dashboard together

• Manage renewals and spot upsell opportunities as you build out your own portfolio

• Help clients increase adoption of the platform through training sessions and day-to-day questions

• Join weekly meetings with the product team to stay current on what's shipping and why

• Collaborate with product, marketing, and finance whenever something in your accounts calls for it

• At least 2 years of experience in digital marketing, ideally with direct client or account responsibility

• Comfortable reading performance data and turning it into a recommendation a client can act on. You don't need deep expertise across Meta, Google, and TikTok, but real hands-on exposure to at least one of them helps a lot

• Strong communication and presentation skills, and the judgment to be honest with a client about trade-offs rather than overselling what the platform can do

• Genuinely collaborative. This isn't a role for someone who prefers to solve everything solo, since you'll lean on product, marketing, and finance regularly

• Strong English language skills are a must due to the international environment we work in

• Spanish is a plus, not a requirement, given some of Pattern's Brazil-based commercial work touches Spanish-speaking clients

• You're carrying a portfolio of 10 to 15 clients

• Your clients renew and grow their use of the platform instead of churning

• Clients stay engaged, test new solutions, and see the platform as delivering real value rather than something they're just paying for

• You're spotting upsell opportunities before a renewal conversation forces the issue, not scrambling to justify the account at the last minute

• Clients trust your read on their numbers enough to act on it, even when the honest answer isn't the exciting one

• You're building case studies highlighting success with customers

• You can grow further into a Strategic or a Senior CSM taking more responsibilities and budgets

• You'll report to Vitória Gomes. During your first three months you'll be paired with a buddy to help you get up to speed. This team is data driven and results oriented. You will collaborate regularly with members of your team to implement actionable solutions. Ideas and inputs are encouraged from all members.

• Quick quiz to gauge our mutual match

• Initial phone interview with Pattern's talent acquisition team

• Interview with a hiring manager

• Practical assignment in the form of a homework

• Final interview with the hiring manager and our VP of CS

• An in depth conversation about your career history and experience

• Professional reference checks

• Executive review

• Offer

• Discuss professional accomplishments with specific data to quantify examples

• Provide insights on how you can add value and be the best addition to the team

• Focus on mentioning how you would be partner-obsessed at Pattern

• Share experience on any side projects related to data and analytics

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include

• Meal vouchers (BRL 35/working day)

• Health insurance plan (Sul América)

• Work from home subsidy (150 EUR/quarter)

• Education budget

• 30 days of paid vacation leave per year of service, accrued gradually

• Quarterly performance bonus

• Phone plan

• Company and team events (online & offline)

Pattern is committed to creating a diverse and inclusive environment. All employment decisions are based on business needs, job requirements, and individual qualifications, without discrimination based on race, gender, age, disability, sexual orientation, or any status protected by local law.