Customer Success Director

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife - improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com

An award-winning culture working towards an important mission - Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

• TIME 100 Most Influential Companies (2023, 2026)

• Fortune Change the World (2024)

• CNBC Disruptor 50 List (2022, 2023, 2024)

• Fortune Best Workplaces for Millennials (2024)

• Fortune Best Workplaces in Health Care (2024)

• Fast Company Most Innovative Companies (2020, 2023)

• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife - improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com

An award-winning culture working towards an important mission - Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

• TIME 100 Most Influential Companies (2023, 2026)

• Fortune Change the World (2024)

• CNBC Disruptor 50 List (2022, 2023, 2024)

• Fortune Best Workplaces for Millennials (2024)

• Fortune Best Workplaces in Health Care (2024)

• Fast Company Most Innovative Companies (2020, 2023)

• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)

• Report directly to the VP of Client Success, partnering closely on account strategy, operating cadence, and Client Success priorities.

• Own executive-level relationships with VP-level Benefits leaders, brokers, and consultants across a portfolio of high-value accounts, positioning Maven as a strategic partner.

• Drive enrollment attainment and expansion pipeline across your book, partnering with Renewal Managers on renewals and Sales Directors on expansion.

• Contribute to the playbooks, standards, and operating cadence that make Client Success repeatable and scalable, including account planning, business reviews, escalation paths, and CRM discipline.

• Proactively map and engage new stakeholders across complex client organizations, expanding Maven's influence and identifying new business opportunities.

• Translate client business goals into actionable success plans that demonstrate how Maven's solutions drive ROI, cost savings, and measurable business and clinical outcomes.

• Deliver compelling, executive-ready narratives through business reviews and strategic updates tailored for benefits leadership audiences.

• Influence internal teams across Product, Operations, Marketing, and Clinical with client insights to shape roadmap, delivery, and innovation.

• Mentor and elevate Client Success teammates by modeling best-in-class commercial and executive engagement. Over time, this may include formally coaching or managing members of the team.

• Act as a thought leader for clients on workforce strategy, family benefits innovation, and healthcare trends.

• Represent Maven externally at senior-level client meetings, industry conferences, and forums.

• 8+ years in client-facing roles, with 5+ years leading enterprise or global accounts.

• Proven commercial results you can quantify: enrollment or adoption attainment, expansion pipeline sourced, and retention outcomes on a named book.

• Strong understanding of client business objectives and the ability to align solutions to financial and strategic outcomes.

• Demonstrated success in stakeholder mapping and engagement, expanding relationships beyond initial champions to include new executive sponsors and decision-makers.

• Exceptional executive presence with the ability to consult, influence, and align VP-level Benefits leaders and senior decision-makers.

• Comfort operating in matrixed, global organizations and building coalitions across regions and business units.

• Discipline with systems and data. You keep CRM current without being asked and can build a narrative from Salesforce and Looker.

• Analytical and strategic thinker with strong EQ and storytelling skills.

• Passion for healthcare, innovation, and driving organizational change.

• Willingness to travel for executive meetings and to join Maven's NYC office periodically for strategic planning.

• Experience coaching, mentoring, or managing client-facing teammates, and interest in growing into a player-coach role.

• Experience building process and standards rather than only executing plays someone else wrote.

• Experience in digital health, benefits, or women's and family health programs.

• Familiarity with Salesforce and Looker to support storytelling with data.

The base salary range for this role is $150,000 - 175,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on qualifications, experience, and skillset.

Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.

• Whole-self care through wellness partnerships

• Hybrid work, in office meals, and work together days

• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)

• Annual professional development stipend and access to a personal career coach through Maven for Mavens

• 401K matching for US-based employees, with immediate vesting

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com . For general and additional inquiries, please contact us at careers@mavenclinic.com .