Customer Service Representative

Joining our Client Services contact centre team means becoming part of a supportive community delivering expert client support. From day one, you'll receive comprehensive training including classroom, digital tools, and hands-on coaching to help you grow and succeed.

What you'll do:

Your role and responsibilities include:

• Helping customers by handling queries with professionalism and empathy across multiple channels (primarily phone, with email and letters).

• Explaining financial products clearly and guiding customers to helpful tools and information.

• Taking ownership of each interaction, ensuring full resolution.

• Logging and escalating any potential risks, fraud cases, or vulnerable situations.

• Handling complaints constructively, aiming for early resolution.

What you'll bring:

• Experience in a customer service role, ideally in a corporate environment.

• Excellent phone manner and verbal communication skills.

• An appetite to grow your expertise through continued learning.

• Strong listening skills and a customer-first attitude.

• Comfortable using digital tools and eager to learn new systems.

• A team-oriented approach and a genuine interest in helping others.

We offer long-term career stability, a clear development path, and a comprehensive benefits package including:

• Pension contributions: 10% employer-funded plus up to 3% matched

• Private Medical Insurance: comprehensive cover for you and your family

• Cycle to Work & TaxSaver tickets: save on your commute

• Gym discounts & wellness support: prioritise your health

• Enhanced parental & family leave: support when it matters most

• 24/7 Employee Assistance Programme: confidential mental health and wellbeing services

• Dynamic working options: hybrid flexibility for home and office balance