Customer Service Representative

• Receive, review, enter, and process customer orders accurately and efficiently using order entry software and business systems.
• Monitor orders throughout the fulfillment process to ensure timely delivery and customer satisfaction.
• Facilitate resolution of customer inquiries, concerns, and issues related to order processing, shipment status, delivery schedules, pricing discrepancies, and product availability.
• Communicate proactively with customers and internal teams regarding order status, changes, and delivery expectations.
• Coordinate the transfer and redistribution of slow-moving inventory within the distribution network to optimize inventory utilization.
• Collaborate with Sales, Supply Chain, Operations, Logistics, and Customer Service teams to ensure seamless order management and execution.
• Maintain accurate customer, order, and inventory records within company systems.
• Support multiple product lines and provide support for either single or multiple business entities as required.
• Identify, investigate, and resolve order-related discrepancies while ensuring compliance with company policies and procedures.
• Generate reports and provide order management data as requested.
• Participate in process improvement initiatives to enhance operational efficiency and customer experience.
• Handle special projects and other duties as assigned.

• High School Diploma or equivalent required.
• Minimum of 3 years of relevant customer service, order management, or order fulfillment experience.
• Experience utilizing order entry software, ERP systems, or similar business applications.
• Strong problem-solving and analytical skills.
• Knowledge of order management processes and inventory coordination practices.
• Effective verbal and written communication skills.
• Strong interpersonal skills with the ability to build relationships across functions.
• Ability to manage multiple tasks, priorities, and deadlines with a high level of accuracy.
• Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.

• Have strong oral and written communication skills.
• Familiarity with ERP systems such as SAP
• Have strong MS Office experience

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

This position requires valid work authorization in the country of employment. The employer is unable to sponsor work authorization for this role at any time.

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here , and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

The Baker Hughes internal title for this role is: Customer Support Rep I