Customer Service Lead

You'll have the opportunity to work on cutting-edge applications, develop breakthrough technologies, and deliver innovative solutions to some of the world's leading automotive brands. See your work come to life on the road-helping make mobility safer, greener, and more connected. Ready to shape the future of mobility with us.

YOUR ROLE

As Customer Service Lead on our team, you will: In charge of monitoring the Delivery Status to the Customer for NA Plants in a centralized area. I use Red Flags to visualize Critical FG, detect discrepancies between Customer Releases and production Planning, and prevent Outbound Premium Shipping and Customer and delivery risks without proper escalation.

In your daily job you will:

• Customer Demand Analysis
• Release the covered coordinator
• Main coordinator for Customer updates (Single Point Contact)
• PF control / CR follow-up
• Portal's monitoring/follow-up
• Escalation process on delivery risks
• Idoc's process follow-up
• ASN correct transmission follow-up
• Debits control & Follow up
• Enterprise operating system
• Customer service training process
• SAP
• ER

Key skills and competencies for succeeding in this role are:

• Experience in the Customer service area (3 years minimum)
• Bachelors degree terminated
• English level advanced
• Experience in customer-specific requirements & portals
• Self-directed, solution-oriented, and focused on results
• Ability for decision making, analytical skills
• Results oriented
• Able to plan priorities
• Main contact for the Plant's communication and problem-solving
• SAP system expert

• You can grow at Aptiv.

Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs. •

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• We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package

• Compensation package, including major medical and life insurance
• Flexible retirement plan.
• Learning, growth, and professional development in a globally recognized international environment.
• Access to training, coaching, and internal and external certifications

Scholarships.

• Recognition of innovation and excellence.
• Opportunities to give back to the community.
• Meaningful work that makes a difference in the world.
• Recognition of innovation and excellence.
• Tuition reimbursement.

• "Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law"

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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.