Customer Service Executive – Command Center
Reliance Jio Infocomm Limited
Navi Mumbai, MaharashtraPosted about 1 month agoDiscoveredMatch locked
Full-time2+ years expAdmin Jobs
About the role
✅ Monitor proactive and real-time customer & process KPIs to ensure smooth operations ✅ Raise timely alerts to resolution teams for quick action ✅ Ensure resolution teams close issues within defined SLAs, minimizing customer impact ✅ Execute business processes accurately and within SLA timelines ✅ Address and resolve queries raised by Geography teams in a timely manner Experience Required - 2 to 4
Not included in the source posting: about the role, what you'll do, qualifications, benefits.
Who can apply
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