Customer Service Coordinator, Export Operations (m/f/d)

(in the Linz area).

This position is in our specialized portfolio enterprise where we serve diverse businesses who support unique customers or markets, including animal nutrition and health, bioindustrial, road safety salt and Cargill joint ventures.

Job Purpose and Impact

The Customer Service Coordinator is responsible for routine, customer-focused order processing activities. In this role, they use their understanding of customer inquiries to manage orders throughout the entire order fulfillment process. They contribute to a high level of transparency, communication, and responsiveness toward our customers.

This position is initially offered as a two-year fixed-term contract, with the prospect of subsequent permanent employment.

Key Accountabilities

• Receive and process customer orders
• Ensure efficient logistics processes and timely delivery of goods
• Communicate with customers regarding order status, invoices, and other inquiries
• Prepare all shipping documentation and review export documents
• Independently manage orders within the assigned regional area, including arranging and coordinating transportation
• Collaborate closely and communicate with internal and external stakeholders (production planning, sales, quality management, customers, freight forwarders)
• Record and manage customer complaints
• Independently identify and implement solutions to customer service and logistics issues
• Proactively identify risks and opportunities within the area of responsibility in order to improve order fulfillment processes

Qualifications

• Completed secondary education diploma (Matura) or an equivalent qualification
• Strong communication skills in German and English (minimum B2 level), both written and spoken
• Good knowledge of Microsoft Office applications

• Relevant professional experience in customer service, order management, logistics, or supply chain operations
• Experience with ERP systems (e.g., SAP)

#LI-CH1

• A key position with significant responsibility and ample opportunity to shape and influence outcomes.
• The opportunity to actively contribute to the safety and sustainability culture of an international company.
• Annual participation in the company bonus program, based on business performance.
• Team and social events throughout the year, including barbecue gatherings, company outings, holiday celebrations, and more.
• Flexible working hours (6:00 AM to 10:00 PM) and the option to work from home one day per week.
• Voluntary salary increases governed by a company-wide agreement.
• Complimentary fresh fruit, hot beverages, and a lunch subsidy.
• Company-sponsored life and accident insurance.
• On-site shower facilities.
• A reduced 38-hour workweek, voluntarily offered instead of the 40-hour workweek stipulated by the collective agreement.
• A modern office building located just 15 minutes from Linz, with free parking available.
• Regular feedback and professional development discussions with your manager.
• An innovative and international work environment within the Cargill Group.