Customer Service Collections Professional

• Communicating with customers and assisting with their debt resolution
• Working under minimal supervision
• Being in an environment whose aim is to help you grow

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Research accounts with debt and communicate with customers via phone.
• Take action based on transaction characteristics as appropriate and necessary.
• Maintain thorough knowledge of all current federal, state and local regulations as well as internal policies.
• Contact customers by phone in attempt to collect a debt.
• Demonstrate friendliness and professionalism when dealing with customers.
• Answer inquiries for customers calling in regarding their unpaid debt.
• Other duties as assigned to meet business needs.

Effective verbal and written communication.

Preferred Qualifications

(Essential Knowledge, Skills and Abilities)

• Ability to apply sound judgment to billing disputes.
• Skill to solve practical problems with a variety of variables and limited standardization.
• Proficient negotiation skills.
• Work history of accountability and dependability.
• Bilingual (English/Spanish) preferred but not required.

#LI-FB1 CCO200 2026-82512 CCO200 2026

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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