Customer Service Associate III - National General
About the role
National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.
Job Description
The Customer Service Associate III plays a vital role in delivering exceptional service to our customers by handling moderate to complex inquiries related to policies, billing, and account updates.
This is a great opportunity for someone who enjoys problem solving, helping others, and working as part of a supportive, collaborative team. You'll engage with customers through inbound and outbound calls, written correspondence, and other communication channels-all while developing valuable insurance and customer service expertise
Key Responsibilities
- Handle moderate to complex customer inbound calls with professionalism, accuracy, and empathy
- Explain policy details and customer documentation clearly, including follow-ups and next steps
- Resolve routine, complex, and unique questions while striving for first-call resolution
- Actively listen, ask thoughtful questions, and demonstrate compassion-especially in sensitive or challenging customer situations
- Collaborate with internal teams to ensure a seamless customer experience
- Balance inbound customer support responsibilities with offline administrative tasks.
Functional Skills
- Strong verbal and written communication skills
- Ability to work independently while managing multiple priorities
- Highly organized and detail-oriented (there's a lot to learn!)
- Patience, empathy, and professionalism when working with diverse customer needs
- Experience with Microsoft Office Suite, especially basic Excel
Nice to Have
- Prior exposure to insurance concepts, policies, or customer service environments
Supervisory Responsibilities
- This job does not have supervisory duties.
Schedule & Location
We are currently hiring two team members, one for each shift listed below. Please indicate your preferred shift when applying.
- 1st Shift: 9:30 AM - 6:00 PM EST
- 2nd Shift: 11:30 AM - 8:00 PM EST
- Onsite at 1125 RXR Plaza, 11th Floor, Uniondale, NY 11556
Why Join Us?
- Supportive and collaborative team environment
- Modern, professional office space
- Opportunities to learn, grow, and build your career
- A culture where your contributions are valued and recognized
Skills
Not included in the source posting: about the role.
Skills
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
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