Customer Satisfaction & Quality Intern
About the role
H1 2027 cohort
January 2027.
Customer Satisfaction & Quality Intern
Kallang
What will you do?
- Assist in managing post-sales customer concerns and implementing Issue-to-Prevention (I2P) initiatives to strengthen customer satisfaction and service quality.
- Collaborate with cross-functional stakeholders to investigate issues, coordinate corrective and preventive actions, and support technical interventions and warranty return (RMA) processes.
- Analyse customer and quality data using tools such as Salesforce and Tableau to identify trends and drive continuous improvement.
- Support customer satisfaction initiatives by monitoring customer feedback, service performance, and complaint trends.
What qualifications will make you successful?
- Currently pursuing a Bachelor's degree in Engineering or a related discipline.
- Strong customer-focused mindset with the ability to understand stakeholder needs and contribute to delivering effective solutions.
- Excellent analytical and problem-solving skills, with the ability to assess challenges, identify opportunities for improvement, and support data-driven decision-making.
What's in it for me?
- Real-world experience in quality and customer satisfaction with meaningful project involvement
- Mentorship from experienced professionals dedicated to helping you grow
- Exposure to initiatives that directly influence customer loyalty and business outcomes
- A supportive environment designed to build your foundational skills and professional competencies
- Flexible temporary position that provides a strong launchpad for your career
Ready to gain experience that matters? Apply today and start building your future with us!
Rewards designed for you
Our Total Rewards is our way of saying: We see you and we value you. It's more than just pay and benefits-it's a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we're here for what matters most to you. Discover more at our Career Page .
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