Customer Resolution Specialist
Airbus
Beijing AreaPosted 12 days agoDiscoveredMatch locked
Full time2+ years exp
ACCOUNTABILITIES
You will work as single point of contact(SPOC) for a predefined group of customers, and your main tasks will be to ensure excellent customer service by
• handling customer inquiries and complaints
- acting as the global contact on a daily basis to procurement, warehouse, shipping, sales, product management, accounting etc. to support our customers
• acting as back-up for any team member who is out of office
You will join one of our teams in Beijing that support customers in China. The group is part of a larger group of teams spread across Europe, Asia and the US.
• Participate in and contribute to a high performing cross functional Customer Account Support Team
- Build and maintain strong customer satisfaction through industry leading quick response times as well as honest and qualified responses to all customer requests and inquiries
- Handle quotations and customer orders pertaining to SATAIR products including timely follow up on quotations, orders and backorders
• Positively participate in the promotion of cross and up-selling strategies towards growth accounts
- Participate in back-up arrangements in support of absence by other Customer Service Executive colleagues
• Participate in external key customer meetings as per agreement with the Manager – Customer Service
- Participate in internal customer account and other Customer Service meetings as per agreement with the Manager - Customer Service
• Keep the direct report informed of the status of agreed tasks and of any critical problem areas
- Participate in optimizing Satair Group's business procedures by applying existing Satair Group's IT systems
- Comment/advise on unsatisfactory situations within the organization, and propose potential solutions for improvements
Apply now and grab your boarding pass for your next challenge with us in Satair!
Please send us your application as soon as possible as we are interviewing on an ongoing basis, to get the opportunity to become part of an exceptional global team, driven by a customer-centric and innovative mindset and a can-do attitude in everything we do.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.
Company
Satair (Beijing) Co. Limited
Contract Type
Fixed term
Experience Level
Professional
Job Family
Material Support & services
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Not included in the source posting: what you'll do, benefits.
Skills
product-management
Who can apply
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