Customer Quality Specialist

在 ABB，我们致力于帮助各行业以更精简、更清洁的方式运营，而这离不开这里的每一个人。您将有能力领导众人、收获成长助力，并为我们共同创造的影响而感到自豪。加入我们，共同驱动世界运转的力量。​​​​

该职位隶属于

Customer Quality Manager

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Key Responsibilities

• Represent the Voice of the Customer within the organization.
• Facilitating resolution of customer cases by following a robust root cause analysis and implementing preventive and corrective actions.
• Using quality data analytics from the organization to identify risks, failures, and non-conformances.
• Enable and coach employees to evaluate risks, problems, and solutions from a customer/ stakeholder point of view.

Qualifications

• Bachelor's or Master's degree in Engineering (Mechanical preferred).
• The ideal candidate should have at least a basic knowledge of 2 of the following principles and should be able to elaborate on the concepts: 5S, 8D Reports, RCA (Root Cause Analysis), PPAP (Production Part Approval Process).
• Ability to lead a team and work with cross-functional teams.
• Great communication skills and diplomacy to deal with our customers.
• Good knowledge of MS Office.
• Candidates must already have a work authorization that allows them to work for ABB in the United States.

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $68,600 and $109,760 annually.

Why ABB?

What's in it for you

We want you to bring your full self to work - your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

MyBenefitsABB.com

建设一个更清洁、更智能的未来，需要各种各样的头脑：好奇心、勇气和创造力。正因如此，我们欢迎背景和经验各异的人才。

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