Customer Quality Leader
About the role
Job Summary
[Customer Quality Leader]
[Jiading, Shanghai].
About the role
- Cooperate with sales team to handle quality complaint
- Update the RMA report
- Create and follow up corrective actions
- Monthly RMA report
- Be a driving force for improvements based on the experiences from the handling of claims and other issues
- As part of the Corrective Action Close Loop to secure that the stated containment and corrective actions are effective, and the root cause has been determined/fixed by Failure analyzer.
- Responsible to use the RMA process
- Maintain a close contact with the customer/sales during the process of failure analysis investigation
- Act as a QCC Team leader whenever serious customer claims happen
- Update the Failure analysis report into a RMA Report (using the 8D-format) before it is sent out to the Customer/Sales
About the role
- Bachelor's degree, major in Electrical Engineering or relevant
- At least five years relevant working experience
- Familiar with manufacturing process
- Strong capability in problem solving
- Good communication and presentation skill
- Fluent English in verbal and written is must
Here are a few of our preferred experiences
- Six Sigma Green Belt is preferred.
- Several years working experience as Production Engineer, Manufacturing Engineer, Industrial Engineer, Process Engineer, or Mechanical Engineer in electronics manufacturing is preferred
What you’ll receive for the great work you provide
:
- Social Insurance
- Commercial insurance
- PTO
- Transportation allowance
- Annual medical check-up
Job Category Quality
Required Skills:
Optional Skills:
Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).
Not included in the source posting: about the role, benefits.
Skills
Who can apply
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