Customer Program Manager
Job Title
Job Description
In this role, you have the opportunity to
As a Philips Customer Program Manager
Radiology Informatics
Northern Europe
Overseeing and managing large-scale, cross-functional projects
(typically >€/£1M budget), ensuring delivery across scope, timeline, budget, quality, resources, and risk.
- Gaining agreement on and achieving project goals and objectives; balancing and managing the project scope (including requirements), schedule, budget, quality, resources, and risks.
- Driving decision-making, appropriately balancing risk-taking and issue escalation, and setting up detailed progress/escalation reports with clear corrective actions.
•
Building strong relationships
Representing projects
Leading and empowering diverse project teams,
enabling team members to become efficient and effective.
- Ensuring adherence to standardized solution delivery processes (e.g., SOLiD/Gearshift framework) and providing a flawless customer experience.
- Ensuring that RI solutions are delivered according to agreed scope, quality, budget, and time targets.
•
Managing external parties
Ensuring cost performance and optimization
by driving KPIs such as utilization rate by role/skill level and project costing/recalculation.
- Controlling project budgets and project progress; evaluating all change requests for feasibility, cost/benefit, and added value; taking corrective actions.
- Supporting the revenue and cost forecast process for projects and ensuring changes to the forecast are reported and flagged promptly.
- Managing workforce planning and resource allocation across projects to ensure seamless delivery and flawless customer experience.
•
Developing proposals
To succeed in this role, you should have the following skills and experience
5+ years
of work experience in software professional services and project management, ideally across different countries/markets.
- A degree/qualification in Software Engineering, Business Engineering, or equivalent.
- Must have related healthcare domain experience.
•
PMP (PMI) certified or equivalent
(mandatory).
- Professional knowledge of project management methodologies and estimation techniques (resources, cost, time, and risks).
- Proven experience delivering healthcare IT/software projects, ideally including Radiology Informatics and PACS.
- Functional knowledge of applied products and systems, and their interaction with third-party systems.
•
Financial acumen
to influence margin in the pre-sales phase and to improve margin during delivery execution.
- Communication skills to manage relationships with executive/management representatives of customers.
- Experience managing teams, subcontractors, and complex contract negotiations.
- Relevant experience with improvement projects for software delivery, meeting time, budget, and quality targets.
- Experience in analyzing process performance, identifying improvement opportunities, and driving change.
- Knowledge of quality and compliance requirements.
- Knowledge of Health & Safety standards; ideally in-depth experience in the Health Systems industry.
- Comprehensive understanding of "people business" - managing key skills in project, solutions, and services business, and driving continuous professionalization.
•
Quality-first mindset.
- Excellent verbal and written communication skills.
•
Fluent in English
(written and verbal); additional European languages (e.g., Scandinavian languages) are beneficial.
- Acts as a role model for our Philips Leadership Asks: Customers first; Patient Safety, Quality and Integrity always; Team up to win; Take ownership to deliver fast; Eager to improve and inspire.
- Clear driving license and
willingness to travel. About 60% travel required to customer sites across UK/I & occasionally to the Nordics.
field-based role,
Compensation & benefits
£53,410.00 - £83,930.00
This role is eligible for bonus incentive
KPIs/company results
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business .
- Discover our rich and exciting history .
- Learn more about our purpose .
If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here .
About Philips UKI In the UK, we are recognized as a Disability Confident employer and are proud to be part of the Armed Forces Covenant and Mental Health at Work Commitment. We welcome all applicants including those from minority backgrounds, LGBTQIA+, and individuals living with a disability. Because we are at our best when you are, you can safely share any reasonable tools or adjustments needed during our recruitment process and beyond.
#LI-EU #LI-Remote #HealthcareInformatics
Not included in the source posting: what you'll do.
Skills
Who can apply
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