Customer Experience Marketing Manager

In this role, you will be responsible for designing and delivering customer experience engagements that showcase innovation, foster collaboration, and strengthen customer relationships. Key responsibilities include:

• Building and managing a pipeline of customer and partner engagement opportunities.
• Collaborating with account teams to identify customer priorities, business challenges, and desired outcomes.
• Designing tailored customer briefing experiences that connect customer objectives with technical expertise and innovation.
• Coordinating customer visits and executive engagements in Galway, ensuring every interaction delivers measurable value.
• Partnering with engineering, product, sales, and customer-facing teams to create relevant, impactful agendas.
• Facilitating collaboration between customers and technical experts to encourage knowledge sharing and solution development.
• Capturing customer insights, feedback, and business outcomes from every engagement.
• Translating customer feedback into actionable recommendations for product, engineering, and sales stakeholders.
• Developing success metrics and reporting to measure program impact, customer satisfaction, and business value.
• Helping establish and scale a customer experience function with the potential to grow into a broader team leadership opportunity.

We're looking for someone who combines strategic thinking with exceptional relationship-building and program management skills. You may be a strong fit if you have:

• Experience in customer engagement, customer marketing, consulting, executive briefing programs, customer success, or related fields.
• A proven ability to work across multiple stakeholders and influence without direct authority.
• Strong communication and presentation skills with the ability to build credibility at all levels.
• Experience understanding customer business challenges and translating them into meaningful engagement experiences.
• Excellent project management and organizational skills.
• The ability to coordinate complex initiatives involving multiple teams and competing priorities.
• Experience gathering, analyzing, and presenting customer feedback and business insights.
• A proactive, self-starting mindset and a passion for creating new programs and processes.
• The confidence to operate independently while building a function from an early stage.

Nice To Have

• Experience in technology consulting, enterprise technology, customer advocacy, executive briefing centers, or experience center environments.
• Familiarity with customer journey mapping, customer insights, or experience management programs.
• Knowledge of enterprise infrastructure, cloud, networking, storage, or related technologies.
• Experience creating measurement frameworks and reporting business impact.

Why Join Us?

This is not a traditional marketing role. It is a unique opportunity to build a highly visible customer experience program that directly connects customers with innovation and engineering expertise. You'll have the opportunity to:

• Create and shape a new customer engagement capability from the ground up.
• Work with customers and partners across multiple regions.
• Collaborate closely with sales, product, and engineering leaders.
• Influence future product direction through customer insights and feedback.
• Build a function with significant growth potential and long-term career opportunities.

• Galway, Ireland
• Hybrid working model with regular onsite presence in Galway (typically 2-3 days per week).
• Ability to travel occasionally as required for customer and business engagements.