Customer Experience Engineer I/II

• Own customer cases end-to-end on your team, triage, root-cause analysis, and resolution across Kubernetes, ECS, Docker, and AWS/GCP/Azure including occasional customer build engagements (~20-30% of time) where you'll shadow and co-build alongside a senior engineer.

• Contribute to customer-facing tooling and small product fixes alongside Product and Engineering, turning patterns from your casework into reusable diagnostics, dashboards, or bug fixes.

• Lead or actively participate in customer calls and screen shares, communicating findings clearly to both engineers and managers.

• Build internal scripts and diagnostic tools that speed up the team's casework, with growing exposure to our AI/LLM-powered internal tooling as that practice matures.

• Turn recurring patterns into run books, playbooks, and reusable templates for the broader team.

• 2+ years in a customer-facing engineering, DevOps, SRE, or platform role or equivalent depth from internships, personal projects, or open-source work. Depth and curiosity matter more than years.

• Hands-on with Kubernetes, ECS, and Docker, plus at least one major cloud platform (AWS, GCP, or Azure).

• Solid grasp of CI/CD concepts and Linux/networking fundamentals.

• Scripting ability (Python, Node.js, Bash, or similar) and enough coding experience : coursework, projects, or professionals to read source code and make small, guided changes.

• Clear written and verbal communication comfortable driving a customer call and writing up findings for both engineers and managers.

• A fast learner, comfortable getting hands-on in unfamiliar systems.

This team gives you a runway most CXE II roles don't:

• Leading customer build engagements independently, as you build a track record beyond shadowing.

• Contributing more deeply to internal AI/LLM tooling as the practice matures.

• Exposure to observability tooling, Infrastructure-as-Code, AI agents/MCP, and secrets management.

• Remote - United States/Canada

• Competitive salary

• Comprehensive healthcare benefits

• Flexible Spending Account (FSA)

• Flexible work schedule

• Employee Assistance Program (EAP)

• Flexible Time Off and Parental Leave

• Monthly, quarterly, and annual social and team building events

• Monthly internet reimbursement

Pay transparency

$100,000 - $135,000 USD

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

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