Customer Care Specialist
About the role
Customer Care Specialist
It is a fast-growing brand developing several new green and sustainable products for eco-conscious consumers
Key Responsibilities
- Respond to customer inquiries via
email, live chat, and social media messages
in a timely, friendly, and accurate manner.
- Actively
reach out to customers
via social media platforms (e.g. Instagram, Facebook) and WhatsApp groups to share helpful content, product updates, and support.
- Handle customer questions related to orders, shipping, product issues, warranties, and returns.
- Marketplace reviews management: apply strategies to maximize positive reviews and minimize negative ones.
- Brand reputation management: interact with potential customers in social media, Reddit and other platforms to lead positive conversations about the brand.
- Look for opportunities to
upsell or cross-sell
relevant products through helpful and personalized communication.
- Accurately document all customer interactions in the CRM system.
- Work cross-functionally with internal teams to resolve customer concerns efficiently.
- Maintain a consistent tone of kindness, calmness, and professionalism in all written communication.
- Contribute ideas to improve the overall customer experience and engagement strategy.
Requirements
- Fluent English speaker with
excellent written communication
skills.
- Prior experience in
email/chat-based customer support
(experience in e-commerce or online retail is a strong advantage).
- Empathetic, solution-oriented, and attentive to detail.
- Confident using
CRM tools
, chat platforms, and social media channels for customer engagement.
- Comfortable with
proactive outreach
and community interaction.
- Tech-savvy and quick to learn new systems and tools.
- Well-organized, self-motivated, and capable of managing multiple tasks in a remote setting.
- A friendly, calm demeanor and a genuine desire to help others.
What We Offer
- Work for a market-proven, fast-growing international company.
- Competitive and timely salary.
- Supportive and friendly work environment.
- Be a part of something bigger, where you can have autonomy over your work.
- Fully remote work and flexible working hours (work from whatever place).
Originally posted on Himalayas
Not included in the source posting: about the role.
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
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