CS - EUV Associate Engineer - Kaohsiung

The EUV Customer Support (CS) Associate Engineer is responsible for executing maintenance, troubleshooting, upgrades, and preventive maintenance (PM) activities on EUV high-volume manufacturing systems at customer sites. The role ensures system availability, performance, safety compliance, and timely communication of system status, while supporting knowledge transfer and continuous improvement initiatives.

Knowledge Management & Learning

• Maintain an up-to-date understanding of procedures, work instructions, and CBT requirements.
• Continuously develop technical knowledge through self-learning and collaboration with senior engineers.
• Share best practices and lessons learned to support team capability growth.

Material & Asset Management

• Monitor and report damaged, missing, or non-conforming materials.
• Ensure proper handling, storage, and protection of company assets, tools, and intellectual property.
• Follow established security and control processes for equipment and materials.

Process Improvement & Problem Solving

• Identify opportunities to improve work processes, efficiency, and quality.
• Participate in Continuous Improvement (CI) initiatives and Root Cause Analysis (RCA) activities.
• Support corrective and preventive actions to prevent issue recurrence.

Documentation & Handover

• Prepare accurate and timely documentation, including material notifications, incident reports, and service feedback.
• Ensure complete and effective handover of ongoing work, issues, and status updates.
• Maintain clear and organized records in compliance with company standards.

Customer Communication

• Provide professional verbal and written updates regarding system status, progress, risks, and actions.
• Build positive customer relationships through effective communication and customer-focused support.
• Represent the company professionally during customer interactions.