CRES Market Coordinator

The CRES Market Coordinator serves as the primary support contact for Competitive Retail Electric Service (CRES) providers in the Ohio market.

Essential Job Functions and Tasks:

• Evaluate and resolve CRES provider inquiries and operational issues through direct corrective action or collaboration with internal AEP stakeholders to facilitate timely and effective resolution.
• Manage the investigation and resolution of provider issues pertaining to enrollments, drops, usage, and customer data through the analysis of EDI transactions and the application of data from AEP's Marketing, Accounting and Customer Services System (MACSS) and AEP Clearinghouse (AEPCH).
• Oversee the integrity of customer account data by ensuring correct choice billing tariff and generation provider assignments, while maintaining compliance with CRES rules and supporting accurate customer billing.
• Maintain effective partnerships with cross-functional AEP departments and operating company personnel to ensure the timely and successful resolution of issues.
• Maintain trusted working relationships with market participants in Ohio, Michigan, and Virginia to facilitate efficient and effective issue resolution.
• Communicating with external/internal customers professionally by being clear, respectful, timely, and solution-oriented in all interactions.
• Manage the investigation and resolution of customer complaints filed with the Public Utilities Commission of Ohio (PUCO), ensuring timely response and compliance with regulatory requirements.
• Support Government Aggregation programs by fulfilling requests for updated premises lists and collaborating with the Geographic Information System (GIS) team to validate and maintain premise mapping accuracy.
• Collaborate with IT partners on regulatory-mandated projects and approved system enhancement initiatives, including business requirements gathering, user acceptance testing (UAT), and production implementation support.
• Review, analyze, and reconcile daily and weekly revenue-related reports to ensure timely completion, financial accuracy, and adherence to Sarbanes-Oxley (SOX) compliance standards.
• Oversee the daily review and routing of supplier payments, including the preparation of transaction summaries and justifications for high-dollar payments requiring leadership approval through PeopleSoft Financials.

Preferred Experience:

• Exhibit a high level of proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Teams, to support communication, analysis, reporting, and collaboration activities.
• Ability to run queries and experience reading/writing SQL is a plus.
• Experience utilizing AEP's Customer Information System (MACSS) to support customer, billing, and operational processes is preferred.
• Working knowledge of AEP's Customer Information System (MACSS) is preferred.
• Experience working with other teams to seek resolution of issues

• Bachelor's degree in business, Marketing, Management, or a related discipline preferred, or equivalent combination of education and relevant experience.
• Associate's degree in business, Marketing, Management, or a related discipline, with a minimum of four years of relevant work experience.
• High school diploma or GED, with a minimum of six years of relevant work experience.

• Base salary
• Annual bonus
• Long-term incentive
• 401(k) match
• AEP Pension
• Comprehensive benefits package designed to support and enhance the overall well-being of employees.

At AEP, we're more than just an energy company - we're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!