Contact Centre Operations Manager - Travel Industry - Cape Town
Paton Personnel
Cape Town City Centre, Cape Town RegionPosted 3 days agoDiscoveredMatch locked
Full Time4+ years expCustomer Services Jobs
About the role
6 years Travel/Contact Centre experience, including 4 years at Operations Manager/Senior Management level, is essential. Expert Amadeus GDS, complex fare rules and global ticketing knowledge required. Strong WFM, forecasting, capacity planning, SLA/KPI and contact centre metrics experience essential.Proven ability to drive automation, process improvement and technology change highly advantageous.
Not included in the source posting: about the role, what you'll do, qualifications, benefits.
Who can apply
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