Contact Center Support Engineer (L1)
XPT Software Australia Pty
Melbourne, Melbourne RegionPosted 14 days agoDiscoveredMatch locked
Full TimeIT Jobs
About the role
Contact Center Support Engineer (L1) Serve as the first point of contact for contact center support incidents and service requests. Perform user-level troubleshooting and fault isolation across voice, chat, email, and digital channels. Monitor contact center operations and identify service-impacting issues. Log, classify, prioritize, and track incidents through resolution. Escalate complex issues
Not included in the source posting: about the role, what you'll do, qualifications, benefits.
Who can apply
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