Consulting Analyst(DPO)

• Monitor customer consumption against contractual commitments and C2C targets.

• Identify consumption risks, adoption gaps, and underutilization trends proactively.

• Perform forecasting and trend analysis to predict future consumption patterns.

• Recommend mitigation actions to support achievement of contractual commitments.

• Prepare executive-level reports, dashboards, governance presentations, and consumption summaries.

• Provide regular updates on customer consumption health, risks, opportunities, and contract compliance.

• Support governance reviews and business discussions with accurate consumption insights.

• Develop and maintain reporting mechanisms to improve visibility into consumption performance.

• Validate SAP landscape, infrastructure, and sizing inputs that influence consumption calculations.

• Reconcile data across multiple SAP and commercial reporting systems to ensure accuracy.

• Investigate reporting discrepancies and coordinate corrective actions with relevant stakeholders.

• Ensure alignment between technical landscape data, contractual commitments, and commercial reporting.

• Partner with Customer Delivery Managers (CDMs), Finance, Commercial Operations, and Delivery teams to drive consumption governance.

• Collaborate with Cloud Architects and technical teams to validate landscape assumptions and infrastructure requirements.

• Support initiatives that improve product adoption, utilization, and contract compliance.

• Facilitate coordination across technical and commercial teams to ensure consistent contract execution.

• Contribute to securing contracted revenue commitments through effective consumption management.

• Support customer success initiatives by helping customers realize expected value from SAP cloud solutions.

• Identify opportunities for optimizing consumption and improving customer engagement.

• Help drive customer satisfaction through proactive governance and transparent reporting.

to ensure consumption governance aligns with delivery milestones, contractual obligations, and customer success objectives.

The role also collaborates with:

• Cloud Architects

• SAP Basis and Infrastructure Teams

• Commercial Operations

• Finance and Billing Teams

• Customer Stakeholders

This collaboration model ensures consumption reporting and governance remain both commercially accurate and technically validated.

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, Finance, or related field.

• SAP certifications are desirable.

• 4+ years of experience in SAP operations, SAP Basis, SAP Cloud operations, contract governance, commercial operations, or related functions.

• Experience working in customer-facing or delivery governance environments.

• Experience supporting cloud consumption, subscription management, or contract compliance activities is preferred.

• Hands-on experience with:

• SAP Basis Administration

• SAP HANA

• SAP S/4HANA environments

• Understanding of:

• SAP system sizing and capacity planning

• SAP migrations and upgrades

• SAP landscape architecture and design

• Familiarity with hyperscaler platforms:

• Microsoft Azure

• Amazon Web Services (AWS)

• Google Cloud Platform (GCP)

• Ability to translate technical landscape information into commercial and business-relevant insights.

• Strong analytical and problem-solving capabilities.

• Advanced proficiency in Microsoft Excel and reporting tools.

• Experience in:

• Data analysis and reconciliation

• Forecasting and trend analysis

• Risk identification and reporting

• Dashboard creation and executive reporting

• Ability to work with large datasets and derive actionable insights.