Configuration Analyst (Arabic, Russian, French)

Job Summary

Manages Visa technical and business resources required to implement new and add-on Visa products and services. Establishes project scope and identifies opportunities to improve Visa processes and procedures. Gathers and documents project requirements and provides client consultative guidance on Visa regulations, fees, features, and functionality to structure an effective implementation. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution and/or product and process improvements. Prepares and maintains detailed project plans, status reports, and issues logs. Translates complex customer business requirements into internal technical language.

All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Key Responsibilities

• Lead project management of implementations for Visa client institutions and processors in assigned region to ensure customer expectations are exceeded.

• Manage routine and non-routine, moderately complex processing and change requests, as well as support client initiatives.

• Act as liaison for the client, provide problem management, proactive identification of processing efficiencies, service change support, and system enhancement support.

• Coordinate internal resources to accomplish Visa and client objectives and ensure processing system performance standards are met and that the client perspective is represented within the organization.

• Assess operational opportunities to increase service quality or efficiency.

• Prepare and maintain detailed project plans, status reports, and issues logs.

• Build and enhance positive working relationships with Visa client institutions, processors, and internal stakeholders.

• Represent client system and operational requirements to internal Visa organizations.

• Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines.

• Coordinate internal Visa resources to ensure delivery on commitments.

• Report client project accomplishments and deliverables to management monthly.

• Update and enhance internal support documents to assist internal and external stakeholders.

• Support biannual business enhancements and all Visa mandates.

Basic Qualifications

• 2 or more years of work experience with a Bachelor's Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD).
• Experience in banking or financial services industries or a technical support role.
• Experience in managing project plans, status reports, and issues logs.
• Experience in coordinating internal and external resources for project delivery.
• Experience in troubleshooting and documenting technical issues.
• Experience in client consultative guidance and requirements gathering.
• Fluency in speaking Arabic, Russian, and French

Preferred Qualifications

• 3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD).
• Experience in proactively identifying processing efficiencies and supporting system enhancements.
• Experience in representing client system and operational requirements to internal organizations.
• Experience in updating and enhancing internal support documents.
• Experience in supporting business enhancements and mandates.