Concierge Account Manager (R-20029)

• Fulfill the role of trusted advisor on Dun & Bradstreet solutions through the development of strong,

positive relationships with clients

• Retain and grow customer's annual spend through an expanded product or service-related relationship

by providing world-class, in-depth service

• Manage a customer's Dun & Bradstreet credit file on their behalf, helping them to achieve their business

objectives in relation to their credit file, and identify other Dun & Bradstreet services and solutions to help grow their business

• Complete a needs-based assessment with a customer in order to develop insights into the challenges

faced by the customer organization; provide recommendations based on connection points to Dun & Bradstreet data in a non-technical manner

• Establish a plan of action to be taken on behalf of the customer to maximize opportunities to improve the

accuracy of their risk-related scores and ratings

• Coach and consult Concierge customers on the basics of building a credit policy, interpreting a business

credit report, guidance on steps to become a government contractor, and advice on how to separate business and personal

• Assist in the interpretation of credit reports to help evaluate prospective vendors, customers, or business

partners, to help determine whether to do business with a company and what level of credit to extend

• Additional duties as assigned

• Years of Relevant Experience: 4 to 6 years

• Bachelor's Degree: Required

• Master's Degree Preferred

• Minimum of four (4) years of experience with business credit management

• Highly driven, focused and committed with a proven track record of consistent sales achievement

• Proven ability to work independently as well as a member of a team with flexibility to adapt and

manage change effective in an ever-changing environment

• Ability to manage and report on opportunities throughout the various stages within the sales

pipeline; Salesforce expertise a plus

• Ability to operate in a high velocity, metrics driven sales organization

• Positive "can do" attitude, sense of urgency and strong desire to be successful

• Strong phone presence with active listening, negotiation and closing skills

• Excellent verbal and written communications skills

• Show an ownership mindset in everything you do; be a problem solver, be curious and be

inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success

• Continuous growth mindset, keep learning through social experiences and relationships with

stakeholder, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs

• External Clients, Pre-sales, Account Managers, Client Success, Marketing, Data, Product, Delivery and

Customer Service Team members

• Ability to sit, speak and operate telephone and/or computer for long periods of time

• Ability to handle pressure, stressful conditions, and conflict resolution

• Ability to work day, evening and/or weekend hours as needed

• Regular attendance in the office