Collections Analyst Sr

• Execute and follow up on the daily collection processes, ensuring quality, accuracy and operational efficiency.
• Monitor compliance with SLAs, objectives, and the department's indicators.
• Analyze the client portfolio and identify opportunities for recovery and improvement.
• Identify opportunities for automation, optimization, and continuous process improvement..
• Ensure compliance with corporate policies, internal controls and regulatory requirements.

• Ensure the correct application of payments received.
• Investigate and resolve discrepancies, exceptions, and incidents related to unidentified payments and deposits.
• Perform analyses to identify inconsistencies and propose corrective actions.
• Follow up on pending items in coordination with the areas involved.

• Perform reconciliations and validations of financial information related to accounts receivable.
• Ensure the integrity and consistency of the operational and financial records under its scope of responsibility.
• Collaborate with the Finance, Accounting, and business areas to resolve issues and validate information.
• Provide documentary and analytical support for internal and external audits.

• Monitor KPIs and key operational metrics.
• Prepare operational reports and analysis oriented to decision-making.
• Identify trends, risks and opportunities through data analysis.
• Contribute to the development and improvement of dashboards and operational indicators using analytical tools.

• Participate in transformation, automation, and operational efficiency initiatives.
• Contribute to the implementation of new processes, controls and systems.
• Support the documentation and standardization of processes.

What we're looking for:

• Bachelor's degree in Finance, Accounting, Administration, or related fields.
• Experience in Collections, Accounts Receivable, Financial Operations or related areas.
• Experience in insurance, brokerage, or financial institutions will be valued.
• Knowledge of financial, accounting and collection processes.
• Experience in financial reconciliations and information analysis.
• Knowledge of accounts receivable, invoicing and collection processes.
• Advanced Excel.
• Knowledge of Business Intelligence tools (Power BI, Tableau or similar) is desirable.
• Analytical capacity to interpret financial and operational indicators.
• Intermediate English is desirable.
• Analytical profile and detail orientation.
• Critical thinking and problem solving.
• Effective communication and relationships with multiple stakeholders.
• Proactivity and results oriented.
• Organization, sense of urgency and ability to work in dynamic environments.
• Ability to collaborate and influence without direct hierarchical responsibility.

A look at our benefits:

At AIG, we have a 100-year legacy of working to make the world a better place. And that begins with our employees. We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection, and wellbeing. We provide a variety of leaves for personal, health, family, and military needs. For example, The "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community.

We also believe in fostering our employees' development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.