Collection Specialist
About the role
Responsibilities
- Responsible for managing collection activities and credit control, improving invoicing efficiency, and supporting dispute resolution with internal stakeholders and customers.
- Responsible for collections and for monitoring and maintaining assigned customer accounts through customer follow-ups, account adjustments, small balance write-offs, reconciliations, and processing credit memos..
- Accountable for reducing delinquency for assigned accounts.
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
- Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
- Effectively communicate and follow up with the Sales team regarding customer accounts to ensure timely collection and issue resolution.
- Prepare and maintain collection forecasts and monitor Accounts Receivable performance against targets.
- Establish and maintain effective and cooperative working relationships with customer and sales.
Requirements
- Minimum 3 years of high-volume corporate field collections experience is required.
- Knowledge of Billing and Collections procedures
- Accounts Receivable experience is needed
- Strong attention to detail, goal-oriented
- Commitment to excellent customer service
- Excellent Arabic and English communication abilities.
- Ability to prioritize and manage multiple responsibilities.
- Experience working with ERP systems (SAP, Oracle, or similar) is preferred.
- Valid Kuwait driving license and prior work experience in Kuwait are mandatory.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://kone.com/global/en/careers.html
Not included in the source posting: about the role, benefits.
Skills
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