CHVAC Data Center Service Manager

• Act as the primary customer-facing representative, embodying and promoting the Carrier brand.
• Lead the hiring process for the local Data Center technicians, ensuring the selection of qualified candidates.
• Oversee onboarding of new technicians, including safety orientation, training procedures, and provisioning of devices and equipment.
• Serve as the union liaison, facilitating communication and maintaining positive relations between Carrier and union representatives.
• Conduct job site safety inspections and organize quarterly safety meetings to reinforce safety culture.
• Interact regularly with the master scheduler to ensure technician staffing needs are accurately met for local customer needs.
• Manage requests for tools, personal protective equipment (PPE), vehicles, and uniforms for field teams.
• Maintain responsibility for fleet management, ensuring vehicles are properly assigned, maintained, and available.
• Approve daily timesheets and travel requests for Data Center technicians.
• Oversee operations and support field teams.
• Forecast, monitor, and document financial performance against plan
• Coordinate, prioritize and resolve issues encountered by the team.
• Optimize the usage of manpower, standard time, equipment and energy to complete open work
• Escalate critical/complex issues that will impact the business
• Manage the team according to established programs and objectives
• Implement, monitor, manage the quality of work
• Respond to key customer complaints, carry out customer satisfaction investigations and ensure establishment of appropriate improvement plans

• High School Diploma/GED
• 5+ years' experience in commercial HVAC and/or mechanical service operations, industrial equipment service, or other field service, environments involving maintenance, repair, and technical service delivery
• 3+ years' experience managing and or training field service teams, including union technicians, with a focus on performance and efficiency.

• HVAC Experience
• Experience in working with Unions
• Expertise in startup and commissioning of industrial HVAC systems, and understanding of data center reliability standards.
• Strong financial acumen: cost forecasting, margin attainment, and change order management.
• Excellent organizational, communication, and problem-solving skills.
• Commitment to zero‑incident safety culture and rigorous process execution.

Pay Range

The expected base salary range for this role is between $110,500.00 CAD - $160,500.00 CAD annually. The rate of pay may be impacted by factors such as the applicant's geographic location, market data/range, skills, prior relevant experience, job-related knowledge, specific degrees and certifications, and/or other relevant considerations.

This compensation includes components such as base salary, vacation pay, public holiday pay, potential estimated overtime pay and paid statutory leaves of absence. Additional benefits may include insured benefits such as health care, vision, dental, disability, as well as possible retirement contributions. The pay range will not be below the minimum wage applicable to the province in which the applicant is to be employed.