Portfolio Manager

• Designs and optimizes the full service portfolio across:
• Managed infrastructure
• loud & SaaS
• Security
• End-user and support services
• Defines how services are bundled, standardized, and delivered at scale
• Ensures services align to customer maturity and business outcomes

• Pricing strategy and cost models
• Service profitability (gross / net margin)
• Recurring revenue growth (MRR expansion)

:

• Service attach rates
• Packaging and tiering
• Cost-to-serve vs. perceived value

• Evolves services based on:
• Customer feedback (NPS, retention
• Market trends and competition
• Performance and usage data

Introduces:

• Service enhancements
• Innovation and cost optimization
• Ensures services deliver

Converts:

• Customer needs → service requirements → portfolio roadmap

Bridges:

• Sales (value & revenue)
• Delivery (execution & SLAs)
• Finance (cost & margin)
• Communicates service value in business terms (not technical features)

• Strong portfolio performance against metrics such as: • Portfolio health and service profitability
• Growth in recurring revenue
• Customer retention and satisfaction
• Ongoing service enhancements and innovation

Qualifications

What You Bring

• 5+ years of

(or equivalent experience in marketing/business leadership)

• Experience in

• Strong understanding of

• Proven ability to

• Data-driven mindset with strong

• Excellent

across cross-functional teams

• Familiarity with

Présente la performance du portefeuille, les risques et opportunités en termes business aux dirigeants et aux équipes commerciales.

Comment ce rôle crée de la valeur pour l'organisation

1. Structuration des services IT (propriété du "layer cake" des services)

• Conçoit et optimise l'ensemble du portefeuille de services incluant :

• Infrastructure managée
• Cloud & SaaS
• Sécurité
• Services aux utilisateurs et support

• Définit la manière dont les services sont packagés, standardisés et déployés à grande échelle
• Garantit l'alignement avec la maturité des clients et leurs objectifs business

👉 Ce rôle n'est pas du product management - il s'agit d'architecture de services au niveau portefeuille.

1. Monétisation & responsabilité commerciale

• Responsable de :

• La stratégie de pricing et les modèles de coøts
• La rentabilité des services (marges brute et nette)
• La croissance des revenus récurrents (MRR)

• Optimise :

• Les taux d'adoption des services
• Le packaging et la tarification par niveaux
• Le rapport coøt de service / valeur perçue

👉 Responsable direct de la transformation des services en offres évolutives et rentables.

1. Amélioration continue de la valeur (CSI + delivery des résultats)

• Fait évoluer les services en fonction de :

• La voix du client (NPS, rétention)
• Les tendances du marché et la concurrence
• Les données de performance et d'utilisation

• Introduit :

• Des améliorations de services
• De l'innovation et de l'optimisation des coøts

• Garantit une valeur croissante dans le temps (et non une simple prestation statique)

👉 Fait évoluer l'organisation de

1. Interface entre le business et la technique

• Traduit :

• Besoins clients → exigences de service → roadmap portefeuille

• Fait le lien entre :

• Les équipes commerciales (valeur & revenus)
• Les équipes delivery (exécution & SLA)
• La finance (coøts & marges)

• Communique la valeur des services en termes business (et non techniques)

#LI-HW1

Présentation

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.