Senior Technical Support Specialist
HCLTech
Melbourne City, Victoria, AustraliaPosted 21 days agoDiscoveredMatch locked
Full-time
Job Summary
To be the POC for high business impacting activities, conduct complex support activities, serve as SME and provide technical assistance to organization and end customers.
Key Responsibilities
- To be the point of contact for all high business impacting critical activities and technical escalations.
- To conduct complex support activities and provide oversight and technical training to the less senior team members.
- To actively work with customers to identify any necessary preventive measures to reduce future defects (using network level knowledge).
- To identify risks and form contingency plans.
- To serve as a Subject Matter Expert (SME) and provide technical support and assistance to Organization and the end customers.
- To assist in creation and development of customer initial troubleshooting tools that could be a service offering.
Skill Requirements
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Other Requirements
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Not included in the source posting: about the role, benefits.
Who can apply
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