Care Mgt Associate
CVS Health
Frankfort, KYPosted over 1 year agoDiscoveredMatch locked
2+ years expEducation
About the role
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
ActiveHealth is dedicated to helping our members set goals and make choices which enable them to lead healthier lives. We provide education to make informed decisions and support to reach those goals. Customer Service is the first point of contact, and we need energetic, compassionate people who are dedicated to helping our members understand all the resources available to them.
Primary functions performed are:
- Educating identified members about programs available to them to promote wellness
- Scheduling appts with our nurses and coaches or scheduling them in a group coaching event
- Educating members on their company sponsored incentives and reviewing progress towards meeting their incentives.
- Assisting members with portal questions (password resets, registering, navigation, filling out health assessments)and promoting the mobile app
- Providing a positive member experience reflective of the CVS values.
We are a call center and connect with the members through inbound and outbound phone calls
The training is approximately six weeks from 8:00 am to 4:30 pm ET.
Post-training schedule can be during the hours of 8:am EST and 9PM EST but need will be discussed during the interview.
Required Qualifications
- A personal High Speed Broadband internet connection required (100/25 mbps). Proof will be required prior to any confirmation of an offer and start date. To support telephony software, it must be Broadband and meet the minimum required mbps. You must be able to work with a direct connection using an ethernet cord. Wi-Fi is not permitted. Internet is non-reimbursable by the company unless state law mandates it.
- 2 yrs. experience in a customer service call center environment where you supported inbound and outbound queues. Experience promoting programs or telephonic sales is preferred but not required. Averaged 85-100 contacts per day
- Keyboarding skills and able to type 45 WPM with 95% accuracy. You can provide an online test
- Microsoft 360 (Outlook, Teams, One Drive)
- Workforce management preferred but not required
- Avaya One X or Five9 comparable telephonic software knowledge• Additional internal applicant requirements (status will be checked prior to an offer being made)
- Scorecard rating of a 3 or higher
- Acceptable attendance
No written warning or disciplinary action on file Preferred Qualifications
- Worked in a setting where there were contractual customer expectations, performance guarantees
- Excellent communication skills both verbal and written
- Experience supporting complex and nuanced work.
- Ability to discern key points to assist with problem resolution
- Demonstrate ability to handle multiple assignments competently, accurately, and efficiently.
- Ability to follow direction, multi-task and adapt to change
- Foundational knowledge of computers (e.g., navigation, working in multiple windows, basic functions such as copy/paste, basic trouble-shooting skills)
- Ability to learn in an on-line/telework environment Education
High School diploma Anticipated Weekly Hours
Full time Pay Range
The typical pay range for this role is:$18.50 - $38.82This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: •
Affordable medical plan options,
a
401(k) plan
(including matching company contributions), and an
employee stock purchase plan
.
•
No-cost programs for all colleagues
including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
•
Benefit solutions that address the different needs and preferences of our colleagues
including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will close on: 07/02/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Not included in the source posting: about the role.
Who can apply
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